HP Insight Orchestration 6.0 User Guide

Action
• If it is not a “clean-me” logical server then return to Insight Orchestration and issue an Activate servers
request for the logical server.
• If it is a “clean-me” logical server then perform a manual cleanup process for the logical server. See “Manual
clean-up process”.
Flexing services
Troubleshooting items addressed in this section:
▲ Add data disk request fails
Add data disk request fails.Issue
Server deactivatedPossible cause
This error might occur if you attempt to add a data disk for logical servers that are deactivated. To continue to
add the data disk, you must initiate an Activate servers request, and after restoring the service, add the disks
to the Logical Server Group.
Action
Deactivate, activate, power off, or power on operations
Physical
Troubleshooting items addressed in this section:
▲ What messages do I see when a paused boot disk deployment is cancelled by an administrator?
What messages do I see when a paused boot disk deployment is cancelled by an administrator?Issue
—Possible cause
When an administrator cancels a boot disk allocation that is paused, Insight Orchestration may display two
messages on the Request page:
Action
• first message indicates that the boot disk deployment was canceled by an administrator, for example:
“ Request for 3Tier_infra_1 has been canceled by Ann. ”
• The second message contains notes entered by an administrator at the time of the cancellation, for example:
“ Unable to do this right now, please call me on 236-4808 to re-schedule, Ron
”. If a note is not entered by the administrator, this message is omitted.
Role specific operations
Operations Console
Troubleshooting items addressed in this section:
• The HP Insight Orchestration tool cannot be displayed. Problem: Failed to login to the Insight
Orchestration service from Systems Insight Manager.
• When logging into Insight Orchestration in Systems Insight Manager, an error page appears stating
The HP Insight Orchestration tool cannot be displayed. Cannot contact the Insight Orchestration service
running at: <service-name>
• Users added to the HPIO_Administrators group cannot log in to Insight Orchestration console.
• Operating system information does not display on the Service Details page.
• Request details displays allocated when a reservation process finishes.
• Users are not able to login to Insight Orchestration after installation or after assigning the user to a
different Insight Orchestration group.
• When extending the lease period, the operation fails without stating a specific reason or error message.
• An operation on servers under a VCDG did not complete the requested operation.
• Moving servers to the Maintenance pool always deactivates the servers.
• The memory resources allocated to a virtual machine host are not available after I use the Deactivate
servers operation.
Role specific operations 69