HP Insight Orchestration 6.0 User Guide

Restore the communication or restart the provider service. Then refresh Insight Dynamics by using Systems Insight
Manager, Tools→Logical Servers→Refresh. Select Refresh of Virtual Connect Resources or Refresh of Virtual
Machine Resources as appropriate.
Alternatively, as a workaround, you can change the number of polling intervals before a server is removed by
changing the value of the server.keep.alive.rounds property in ..\Program Files\HP\Insight
Orchestration\conf\hpio.properties.
Create Request fails for my Published template.Issue
Resource are unavailablePossible cause
When a template is published it is validated by the Designer. However, if after publishing, resources are removed
from the system (software, networks) the template might become invalid (due to lack of resources) and is not
Action
discovered by Insight Orchestration until it is revalidated, and saved in Designer. Consequently when changing
your environment configuration, be sure to revalidate affected templates.
Designer
Troubleshooting items addressed in this section:
• After period of inactivity, my template appears available to edit, until I try to save the template.
• Special characters do not validate in Cost units field in Designer.
• I can only assign a virtual IP address to the first network connected to the server group.
• How do I troubleshoot communication failures?
• A fatal error occurred while initializing the Designer.
• With IE6, launching Designer from Insight Orchestration console can cause sporadic Designer interface
failures.
• User not authenticated.
After period of inactivity, my template appears available to edit, until I try to save the template.Issue
The Insight Orchestration Designer session service has expired.Possible cause
Designer logs you out, but preserves the changes. To save the template, login, recover the modifications, and
then save the template.
Action
Special characters do not validate in Cost units field in Designer.Issue
—Possible cause
The Insight Orchestration Designer does not validate the Cost units text field. To avoid displaying unexpected
characters, do not enter special characters in the Cost units field when configuring the template.
Action
I can only assign a virtual IP address to the first network connected to the server group.Issue
—Possible cause
The Insight Orchestration Designer enables you to define virtual IP addresses for a server group. If multiple
networks are connected to the group, Insight Orchestration only enables you to assign virtual IP addresses to
the first network listed for the server group. Networks are listed in alphanumeric order.
To workaround this issue, do one of the following:
Action
• Start the network name with an “a”, placing the network you want to use first in the list.
• Export and edit the template XML, changing the network assigned to the virtual IP.
How do I troubleshoot communication failures?Issue
—Possible cause
Role specific operations 73