HP Insight Orchestration 6.3 User Guide

Deactivate, activate, power off, or power on operations
Troubleshooting items addressed in this section:
• Messages displayed when a paused boot disk deployment is cancelled by an administrator.
What messages are displayed when a paused boot disk deployment is cancelled by an
administrator?
Issue
—Possible cause
When an administrator cancels a boot disk allocation that is paused, Insight Orchestration may
display two messages on the Request page:
Action
• first message indicates that the boot disk deployment was canceled by an administrator, for
example:
“ Request for 3Tier_infra_1 has been canceled by Ann. ”
• The second message contains notes entered by an administrator at the time of the cancellation,
for example:
“ Unable to do this right now, please call me on 236-4808 to
re-schedule, Ron ”. If a note is not entered by the administrator, this message is omitted.
Role specific operations
Console
Troubleshooting items addressed in this section:
• Insight Orchestration Console in Systems Insight Manager displays: The HP Insight Orchestration
tool cannot be displayed. Problem: Failed to login to the Insight Orchestration service from
Systems Insight Manager.
• When logging into Insight Orchestration in Systems Insight Manager, an error page appears
stating The HP Insight Orchestration tool cannot be displayed. Cannot contact the Insight
Orchestration service running at: <service-name>
• Users added to the HPIO_Administrators group cannot log in to Insight Orchestration console.
• Operating system information does not display on the Service Details page.
• Request details displays allocated when a reservation process finishes.
• Users are not able to login to Insight Orchestration after installation or after assigning the user
to a different Insight Orchestration group.
• When extending the lease period, the operation fails without stating a specific reason or error
message.
• Operation on servers under a VCDG did not complete the requested operation.
• Moving servers to the Maintenance pool always deactivates the servers.
• Memory resources allocated to a virtual machine host are not available after using the
Deactivate servers operation.
• Step in the Request Details is shown as having failed.
• Request continues to process after being canceled.
• Some of my virtual machine templates do not appear on the Software tab.
• Some template XML hand-editing errors, for example, Duplicate Logical Server Group boot
order, are not caught during Insight Orchestration Designer's Import of a template from XML.
100 Troubleshooting