HP Insight Orchestration 6.3 User Guide

• Importing a template XML file that was created in a later release of IO into a previous release
and backward compatibility
Insight Orchestration console in Systems Insight Manager displays:Failure issue
“ The HP Insight Orchestration tool cannot be displayed. Problem: Failed
to login to the Insight Orchestration service from Systems Insight
Manager. ”
The Windows user logging in is not a member of the HPIO_Administrators group. Members of the
Administrators group are not automatically members of the HPIO_Administrators group.
Possible cause
To workaround this issue, add the user to the HPIO_Administrators group. For example, in Windows
2003:
Action
1. Select Start→Administrative Tools→Computer Management.
2. Expand System Tools→Local Users and Groups.
3. Click Groups.
4. Right-click HPIO_Administrators, and select Add to Group.
5. Click Add....
6. In the Enter the object names to select (examples) field, enter <username_to_add>.
7. Click OK.
8. Click OK.
When logging into Insight Orchestration in Systems Insight Manager, an error page appears stating
The HP Insight Orchestration tool cannot be displayed. Cannot contact
the Insight Orchestration service running at: <service-name>
Issue
The Insight Orchestration service is not running on the CMS.Possible cause
On the CMS, in the Services window, verify that the Insight Orchestration service is running.Action
1. For example, in Windows 2003, select Start→Administrative Tools→Services.
2. Confirm that Insight Orchestration has Status: Started.
Users added to the HPIO_Administrators group cannot log in to Insight Orchestration console.Issue
The HPIO_Administrators group is not associated with the Insight Orchestration toolbox in Systems
Insight Manager.
Possible cause
Insight Orchestration requires that, after installation, you associate HPIO_Administrators group with
Insight Orchestration toolbox in Systems Insight Manager. Make sure this association is set correctly
Action
on Systems Insight Manager. For more information, see “ Configuring Insight Orchestration users
in Windows ”.
Operating system information does not display on the Service Details page.Issue
If a server or a service is in an UNKNOWN state, an issue has occurred on that server or service.Possible cause
If the operating system is not deployed, the operating system information does not display on the
Service Details page. In these situations, Insight Orchestration is able to clean up the database, but
Action
might not remove the service or server from the partner domain. If this occurs, the system administrator
must clean up the unreachable servers. For physical servers, see “Manual clean-up process (physical)”
(page 112).
For virtual servers, see the troubleshooting issue “A delete request has failed. The environment must
be manually cleaned.”
Role specific operations 101