HP Insight Orchestration 6.3 User Guide

The memory resources allocated to a virtual machine host are not available after using the Deactivate
servers operation.
Issue
When virtual infrastructures or individual servers are deactivated, Insight Orchestration does not
recognize the memory previously allocated to the logical servers as available to allocate to other
virtual machines.
Possible cause
—Action
A step in the Request Details is shown as having failed.Issue
—Possible cause
When executing a request, Insight Orchestration might report the failure of one or more steps on
the Request Details page. After such an error occurs, Insight Orchestration attempts to recover by
Action
retrying the tasks or re-allocating the resources. During a recovery allocation process, Insight
Orchestration uses the server pools selected in the initial request. If a step fails too many times, the
whole request fails. The number of retries is a Insight Orchestration configurable property.
A request continues to process after being canceled.Issue
Current task in progressPossible cause
When a request is canceled, Insight Orchestration has to allow the ongoing tasks in the managed
environment to complete. No new tasks are started, however all in progress tasks must complete
before the request can be canceled.
Action
Some of my virtual machine templates do not appear on the Software tab.Issue
Insight Orchestration only supports virtual machine templates with exactly one disk. Virtual machine
templates with more than one disk do not appear on the Software tab.
Cause
Modify your virtual machine template to contain only one disk.Action
Some template XML hand-editing errors, for example, Duplicate Logical Server Group boot order,
are not caught during Insight Orchestration Designer's Import of a template from XML.
Issue
The template was exported from Insight Orchestration Designer to XML, then the XML was hand-edited
with duplicate <Ordinal /> values, and finally the XML was imported back into Insight Orchestration
Designer.
Cause
Edit templates exclusively in Insight Orchestration Designer (hand-editing of Template XML is not
supported in this Insight Orchestration release).
Action
Importing a template XML file that was created in a later release of IO into a previous release of
IO displays the error: “The template is invalid and could not be read by the
Issue
HP IO server. The Details tab may provide more information about which
part of the template XML is invalid.”
For IO templates, backward compatibility is not supported. Forward compatibility is supported.Cause
Create and publish templates at the earliest IO version to which they are targeted.Action
Self Service Portal
Troubleshooting items addressed in this section:
• Linux server does not list a recently added data disk.
• Entering a hostname in the network WINS setting causes a Windows customization to fail.
• Resources do not show up in Insight Orchestration Unassigned Pool.
• Servers “disappear” from server pools.
Role specific operations 103