HP Insight Orchestration 6.3 User Guide

• Create Request fails for my Published template.
My Linux server does not list a recently added data disk.Issue
The server was not rebooted.Possible cause
When adding a new data disk to an existing service, if the servers are physical Linux servers or
the data disks are added manually (for example, Multi-initiator NPIV is not used), you must reboot
the Linux server before the disks are available.
Action
Entering a hostname in the network WINS setting causes a Windows customization to fail.Issue
—Possible cause
To resolve this issue, enter either an IP address or leave the network WINS setting blank.Action
My resources do not show up in Insight Orchestration Unassigned Pool.Issue
Resources are added to Insight Orchestration Unassigned Pool when Insight Orchestration recognizes
they are available in your system, licensed, and configured correctly.
Possible cause
To display VM Hosts:Action
1. In Insight Control virtual machine management, register the VM Host.
2. In the Insight Orchestration console Servers tab, click the circling green arrows icon (to the left
of: Click to refresh server resources).
To display physical servers:
1. In the Systems Insight Manager Insight Dynamics menu, select Tools→Logical Server→Refresh
or wait 60 minutes (default; is configurable) for logical server management's auto-discovery.
2. In the Insight Orchestration Console Servers tab, click the circling green arrows icon (to the left
of: Click to refresh server resources).
Servers “disappear” from server pools.Issue
Communication problem with one of Insight Orchestration inventory providers (logical server
management or virtual machine management), or a provider service is stopped.
Possible cause
Insight Orchestration periodically retrieves servers (blades and virtual machine hosts) in the managed
environment to update the resources that are listed in the Insight Orchestration server pools. The
Action
default polling interval is 60 minutes. When a resource does not appear in the inventory for 2
polling intervals, Insight Orchestration will remove those resources from the server pool assuming
that the resources have been removed from the managed environment and so should be removed
from the Insight Orchestration server pool.
Restore the communication or restart the provider service. Then refresh Insight Dynamics by using
Systems Insight Manager, Tools→Logical Servers→Refresh. Select Refresh of Virtual Connect
Resources or Refresh of Virtual Machine Resources as appropriate.
Alternatively, as a workaround, you can change the number of polling intervals before a server is
removed by changing the value of the server.keep.alive.rounds property in ..\Program
Files\HP\Insight Orchestration\conf\hpio.properties.
Create Request fails for my Published template.Issue
Resources are unavailablePossible cause
When a template is published it is validated by the Designer. However, if after publishing, resources
are removed from the system (software, networks) the template might become invalid (due to lack
Action
of resources) and is not discovered by Insight Orchestration until it is revalidated, and saved in
Designer. Consequently when changing your environment configuration, be sure to revalidate
affected templates.
104 Troubleshooting