HP Insight Orchestration 6.3 User Guide

Designer Workflows tab allows you to download only the 32-bit version of Operations Orchestration
Studio.
You attempted to install the 32-bit version of Operations Orchestration Studio on a 64-bit CMS.Possible cause
If you have a 64-bit CMS, install the 64-bit version of Operations Orchestration Studio available
on the Insight Software DVD #2, in the /hpio folder.
Action
Cannot access the VMware console using Firefox.Issue
The VMware console browser plug-in does not support Mozilla 3.x.Possible cause
To enable VM console access from Mozilla 3.x clients:Action
1. Install the IE tab Mozilla plug-in located at https://addons.mozilla.org/en-US/firefox/addon/
1419.
2. In your Mozilla browser, select Tools→IE Tab Options.
3. In the URL field of the IE Tab Options screen, enter
https://*/hpio/controller/html/vmwConsole*, and then click Add.
Reservation failed for logical network <network-name>. The IP address(es) xx.xx.xx.xxx must be
included in the static IP address range set for the network.
Issue
Static IP addresses defined in a template must be inside in the selected network's static IP address
range.
Possible cause
Modify the template to have a static IP address inside in the selected network's static IP address
range, or modify the selected network's static IP address range to include the template's static IP
address.
Action
Template access restrictions for users and architects.Issue
Template viewing and use for non-administrators (architects and users) may have been configured
by an Administrator so that Architects and Users only view and use templates that each have
assigned access to. If restricted, in general:
Possible cause
• An administrator in Self Service Portal may view and use only their own templates
• An architect in Designer and Self Service Portal may view and use only their own templates
• A user in Self Service Portal may view and use published templates that they have access to
Contact the administrator for resolution. In Insight Orchestration\hpio.properties, the
administrator can choose to either restrict a CMS's templates:
Action
template.access.restricted=true or open up a CMS's templates:
template.access.restricted=false. If restricted, assign or unassign individual users to
templates by going to the Insight Orchestration Operations console, click Templates and then click
Modify Users.
hpio.properties changes are not requiring Insight Orchestration service restart.Issue
—Possible cause
In general, administrator changes to Insight Orchestration\conf\hpio.properties
require the Insight Orchestration Windows service to be restarted. hpio.properties that do not
requiring a restart are:
Action
• Default OS customization file: os.customization.default.file
• OS customization directory: os.customization.directory
• Template access restriction: template.access.restricted
• Telnet console enablement: display.telnet.console.link
• Single-server services hostname suffix: single.server.services.have.hostname.suffix
• Global pattern for hostname suffixes: hostname.suffix.pattern
110 Troubleshooting