HP Insight Orchestration 6.3 User Guide

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following steps can be followed to disable the installation of Insight Management WBEM providers.

Insight Management SNMP agents continue to provide management capabilities when WBEM

providers are not installed.

1. Edit the install.cmd file, found under <Insight Software installation folder>\

rdp\deployment server\hpfeatures\hpagents-ws\components folder, and remove

the following two lines.

• call :installsc wbem%PROCESSOR_ARCHITECTURE%

• if %cpresult% geq 1 set /a cpresults=cpresults+1

2. Save the file.

The new service requests will no longer attempt to install Insight Management WBEM providers.

A request with a future start date stays at 10% (Progress field), with status of Reserved (rather than

Scheduled).

Issue

The request is scheduled, but its status is not updated.Possible cause

Do one of the following.Action

• Wait until the selected start date; the request will start provisioning automatically.

• Cancel the request, then resubmit it.

NOTE: Use this option if you anticipate changing the lease period before the service is

provisioned.

• Restart Insight Orchestration, which will update the request status.

Physical server provisioning using Insight Control server deployment fails during the final

personalization step when the CMS is configured with an automatic proxy configuration script in

IE.

Issue

Using Insight Orchestration for physical server deployments via HP Insight Control server deployment

fails during the final personalization step. This can occur when there is a problem or delay

Possible cause

communicating with the automatic configuration script configured in Microsoft Internet Explorer.

The problem is in Windows .NET, and the proxy configuration is shared between IE and .NET.

The Insight Orchestration log for the failed deployments contains lines similar to the following:

ERROR com.hp.hpio.sbapi.tasks.CreatePhysicalServerTask.execute — Error

personalizing OS with host uuid: 38C77BED-9FAE-4886–8C06–0F536BA46507

com.hp.hpio.sbapi.exception.AresAdapterException: Deployment server did

not accept customization data.

The log file for the connector software that drives Insight Control server deployment (..\Program

Files\HP\Systems Insight Manager\logs\Alc1_0.0.log), shows that the operations

which perform the customizations are timing out.

Do one of the following:Action

• Configure Internet Explorer with an explicit proxy server address and appropriate exceptions

instead of using an automatic configuration script. Check “bypass proxy server for local

addresses” if the server deployment server is on the CMS. Otherwise, make sure to include the

address of the server deployment server in the Exceptions field of the Advanced options for

configuring a proxy server.

• Provide a .NET configuration file for the application that communicates with Insight Control

server deployment so that it will not use the system default proxy. Create the file ..\Program

Files\HP\Systems Insight Manager\bin\alc-rdpaccess.config with the following

content:

<system.net>

</defaultProxy>

</system.net>

</configuration>

90 Troubleshooting