HP Insight Orchestration 6.3 User Guide

For ESX:
1. Use the vCenter client to browse the ESX server's datastore.
2. Navigate to the directory and delete the offending directory and directory contents.
For Hyper-V:
1. Connect to the Hyper-V Hypervisor.
2. Delete the VM from the Hyper-V Manager.
3. Navigate to the directory and delete the offending directory and directory contents.
If Server Automation (SA) deployment was used to provision the VMs:
1. Remove the ESX and/or Hyper-V VMs using the preceding steps.
2. Connect to the SA server.
3. From the SA “Devices” view, select the VMs.
4. Perform a “deactivate” and a “delete.”
VMware ESX hosts are licensed but do not show up in the Insight Orchestration Unassigned pool.Issue
The hosts with virtual machine management cannot register because they only have base ESX
licenses.
Possible cause
Action 1. In SIM's Deploy→License Manager..., apply full ESX license(s).
2. In SIM's Configure→Insight Control virtual machine management→Register VM Host..., re-register
the VM Hosts, for example:
a. Select collection: ESX VM Hosts
b. Click View Contents
c. Click Apply
d. Click Next
e. Click Run Now (and wait for the task to complete)
New servers do not appear in the Insight Orchestration Unassigned pool.Issue
Resources are added to the Unassigned pool when Insight Orchestration recognizes that they are
available in your system and are licensed and configured correctly. By default, Insight Orchestration
Possible cause
discovers and updates the available resources once an hour. Recently added resources are available
only in the Insight Orchestration Unassigned pool after 1 to 2 hours (depending on the discovery
process of the other products you are using, such as Insight Control virtual machine management,
VCEM, and Insight Dynamics).
Action
• From the Insight Dynamics management screen, select Tools→Logical Servers→Refresh to refresh
Insight Dynamics and activate your changes. From Insight Orchestration screen, click on Servers
tab and then click on Refresh button to trigger a refresh of servers inventory.
• Perform an HP SIM Discovery. A server must be discovered at the HP SIM level through the HP
SIM IP address discovery mechanism before it can be used in HPIO. VM hosts must be registered
with Insight Control virtual machine management.
• Ensure that servers are licensed for Insight Dynamics.
• Ensure that VMware ESX hosts have a full ESX license (not a base license).
Service creation fails in the VM customization phase.Issue
• Service creation fails when a virtual machine is created on a Hyper-V host.
• Service creation fails during the customization phase of deploying virtual machines. The VMware
fault fault.CustomizationPending.summary appears in the Insight Control virtual machine
management log files.
• Failure in customizing a Windows Server 2008 virtual machine. VM console has the following
error message:
Windows could not parse or process the unattend answer file for pass
[specialize]. The settings specified in the answer file cannot be
applied. The error was detected while processing settings for component
[Microsoft-Windows-Shell-Setup].
Working with services 93