HP Insight Orchestration 6.3 User Guide

Provisioning a virtual machine failed with a VM must be powered off for customization
error message.
Issue
The Insight Control virtual machine management template that is being used was created when the
virtual machine was in a suspended state.
Possible cause
Provisioning will fail during customization with an error message if the virtual machine management
template is created when the virtual machine is in a suspended state and then used in Insight
Action
Orchestration. To resolve this issue, you must power off the virtual machine before creating virtual
machine management template from the virtual machine.
Task for logical server <ls name> has failed. Failure: Service console
load average on the source server is greater than the threshold value.
Retry the operation later.
Failure message
The load average on the source or target VM host may be too high. You can verify this issue by
examining the virtual machine management logfile at: ..\Program Files\HP\Virtual
Possible cause
Machine Management\log\hpvmmsvc.log. Look for logging messages similar to the following.
If found, this indicates that the VM host identified with the “Source server” tag has exceed the
allowable threshold and will result in a VM failing to deploy.
2009/07/29 08:31:02 | INFO - Source server 16.92.61.30 load average for
5 Minute -> 1.85
2009/07/29 08:31:02 | INFO - Source server 16.92.61.30 load average for
15 Minute -> 2.27
2009/07/29 08:31:02 | WARN - Source server 16.92.61.30 load average
exceeded the threshold
The memory and CPU shares that are allocated to the VMware Service Console may be increased
to obtain better performance on the VM host. For more information, see “Increasing VMware Service
console memory and CPU shares” (page 119).
Action
Provisioned VMs fail due to improper VM host hardware configuration.
The customization of the provisioned VMs fail and the Insight Orchestration service request fails.
Issue
Virtual network manager fails to load during rapid provisioning of VMs on ProLiant servers with
Microsoft Hyper-V 2008 R2 SP1/SP2. The following error message is displayed:
Possible cause
Task for logical server has failed, failure virtual machine hardware
was not configured correctly.
Action 1. Install HP NCU 10.10. See HP Network Configuration Utility for Windows Server 2008 R2 for
installation instructions.
2. Enable the TCP offload feature in the Hyper-V host.
• Access the Network Adapter Properties window for the VM host.
• Click the Advanced tab.
• Select the TCP offload options in the Property list and select Enable as the Value.
• Click OK.
VM host server blade is not returned to server pool as Unused when VM host service is deleted.
The server blade remains marked as an In-Use VM host, and is not available for other deployments.
Issue
The VM host Insight Orchestration service was deleted without first unregistering the VM host from
Insight Control virtual machine management.
Possible cause
Use the Insight Control virtual machine management client API to unregister the VM host.Action
1. Login:
..\Program Files\HP\Insight Control virtual machine
management\clientapi\bin>adminlogin
96 Troubleshooting