HP Integrity Virtual Server Manager 6.3 User Guide

A Error messages, status indicators, and troubleshooting
This appendix discusses error messages and troubleshooting related to Integrity Virtual Server
Manager problems, and describes the status indicators that appear on some Integrity Virtual Server
Manager screens and the error and status labels that might appear with utilization meters (bar
graphs) displayed on certain Integrity Virtual Server Manager screens.
Error messages
Error messages visible in Integrity Virtual Server Manager are returned primarily from the Integrity
VM commands themselves. This section describes how to review such error messages as logged
by Integrity VM and includes information about error messages that might be seen when attempting
to access Integrity Virtual Server Manager. Other errors or problems are discussed in
“Troubleshooting VM or vPar problems” (page 142).
Reviewing error messages
To review an error message that resulted from an Integrity VM command run by Integrity Virtual
Server Manager in the past (and so is not currently viewable), you can select View→VSP log... or
View→VM or vPar log.... The former menu item displays events logged by Integrity VM that pertain
to the VSP and all its guests. The latter menu item displays events logged by Integrity VM that
pertain to a specific VM or vPar. For more information, see “Viewing VSP, VM, or vPar logs”
(page 129).
For more information about error messages related to Integrity VM, see the HP-UX vPars and
Integrity VM Administrator Guide manual.
Errors accessing Integrity Virtual Server Manager
Under certain circumstances, errors can occur when attempting to enter Integrity Integrity Virtual
Server Manager from HP Matrix OE visualization (Matrix Operating Environment for HP-UX) or
from the HP System Management Homepage. In those cases, a page titled “Access failure” is
displayed with the name of the VSP system and the reason for the failure to enter Integrity Integrity
Virtual Server Manager. The following list describes the access failure messages that you might
receive:
• Incorrect permissions. An error occurred communicating with WBEM:
CIM_ERR_ACCESS_DENIED CIM_ERR_ACCESS_DENIED: PGS05203.
The following is an example of the error message displayed for a user, hpsmh:
The user 'hpsmh' is not authorized to run 'EnumerateInstances' in
the namespace 'root/cimv2/hpvm'.
CIM_ERR_ACCESS_DENIED (part of the error message mentioned earlier) indicates that a
CIM user is not authorized to access the namespace.
This error occurs when a user with specific credentials uses a WBEM connection to access
the VM WBEM services listening at ports 5988 and 5989 without sufficient permissions. For
a WBEM user to access the WBEM services, the user must be provided with sufficient
permissions.
This issue does not occur if the CIM configuration parameter
enableNamespaceAuthorization is set to FALSE. If the value is set to FALSE, irrespective
of whether the users are SIM or SMH users, they can access WBEM services.
To resolve the issue, first examine the value of the configuration parameter,
enableNamespaceAuthorization.
To examine the configuration parameter settings, run the following command:
cimconfig -lp
Error messages 139