HP Matrix Operating Environment 7.0 Recovery Management User Guide

• No configuration operation can be run
Possible causes include:
◦ An Activate... or Deactivate... operation is in progress.
◦ Another configuration operation may be in progress
• Unable to import Storage Management Servers as part of import operation
Possible causes include:
◦ The Storage Management Server was not discovered in the HP Matrix Operating
Environment user interface.
◦ The credentials associated with the Storage Management Server do not include the user
name specified in the Matrix recovery management configuration at the Local Site.
◦ The HP Matrix Operating Environment user interface is unable to communicate with the
Storage Management Server specified in the Matrix recovery management configuration
at the Local Site.
• Import operation failed
Possible causes include:
◦ The import file is not valid.
◦ The HP Logical Server Automation service is not running.
◦ There were recovery logical servers in an active state at the time of the import.
You are not authorized to access this page.Error message
The user is not authorized to use Matrix recovery management , or the local CMS hostname cannot
be resolved by the DNS.
Cause
Check the HP SIM and Matrix recovery management log files for details, then contact the network
administrator to add the local CMS hostname to the DNS.
Action
Cannot verify the host name specified.Error message
The hostname specified for the CMS for either the Local Site or the Remote Site is not locatable
in the DNS.
Cause
Verify that a valid DNS entry with a fully qualified domain name exists for each CMS.Action
Cannot create/edit the site information.Error message
The hostname specified for the CMS does not include a fully qualified domain name associated
with the local CMS.
Cause
Ensure that the CMS for the local site has the fully qualified domain of the local host.Action
Storage Management Server not discovered by CMS. Discover server and
retry.
Error message
Each Storage Management Server to be configured in Matrix recovery management must be
discovered in the HP Matrix Operating Environment user interface with appropriate credentials
specified.
Cause
Ensure that the Storage Management Server is discovered in the HP Matrix Operating Environment
user interface. If not, discover the server using Options->Discovery in the HP Matrix Operating
Environment user interface.
Action
46 Troubleshooting