User Guide

• Ink cartridges might be very low on ink. Replace any low cartridges. Try removing

and reinstalling the cartridges, making sure they snap firmly into place. For more

information, see

Replace the ink cartridges.

• Make sure ink cartridges have not been tampered with. Refilling processes and

the use of incompatible inks can disrupt the intricate printing system and result in

reduced print quality and damage to the printer or ink cartridge. HP does not

guarantee or support refilled ink cartridges. For ordering information, see

supplies and accessories.

Check the media type

Some media types are not suitable for use with the printer. For more information, see

Media specifications.

Colors do not line up correctly

Check the ink cartridges

• Check to make sure that both the black and tri-color ink cartridges are installed

and functioning correctly.

• Ink cartridges might need to be cleaned. See

Clean the ink cartridges.

• Ink cartridges might be very low on ink. Replace any low cartridges. Try removing

and reinstalling the cartridges, making sure they snap firmly into place. For more

information, see

Replace the ink cartridges.

• Whenever you install a new ink cartridge, you should align the ink cartridges for

the best possible print quality. If the printout is grainy, has stray dots, jagged

edges, or the ink is bleeding into another color, you can realign them through the

Toolbox or print driver (Windows), HP Utility (Mac OS X), or the Toolbox software

for PDAs (Windows Mobile). For more information, see

Align the ink cartridges.

• Make sure ink cartridges have not been tampered with. Refilling processes and

the use of incompatible inks can disrupt the intricate printing system and result in

reduced print quality and damage to the printer or ink cartridge. HP does not

guarantee or support refilled ink cartridges. For ordering information, see

supplies and accessories.

Check the graphics placement

Use the zoom or print preview feature of the printer software to check for gaps in the