Getting Started Guide

2
Solving Problems
If you encounter problems, complete the following steps.
Step 1: Make sure the wireless (802.11) light is turned on
If the blue light near the printer’s (Wireless) button is not lit, wireless might be turned off. To turn on wireless,
press the button.
If the blue wireless light is blinking, it means the printer is not connected to a network. Use the HP printer software
to connect the printer wirelessly.
Step 2: Make sure the computer is connected to the wireless network
Make sure your computer is connected to your wireless network. If you cannot connect the computer to the
network, contact the person who set up your network or the router manufacturer; there might be a hardware issue
with the router or computer.
Step 3: Restart components of the wireless network
Turn off the router and the printer, and then turn them back on in this order: router rst and then printer.
Sometimes, turning off devices and then turning them back on helps resolve network communication issues. If
you still cannot connect, turn off the router, the printer, and the computer, and then turn them back on in this order:
router rst, then printer, and then computer.
Step 4: Run the wireless test
To check that the wireless connection is working properly, print the wireless test report.
Make sure the printer is turned on and paper is loaded in the tray.
1. On the printer control panel, press the
(Network Information) button.
The printer prints a report with the results of the test. If the test fails, review the report for information on how to x
the problem and run the test again.
Tip: If the wireless test report indicates that the wireless signal is weak, try moving the printer closer to the
wireless router.
Note: If you still have problems, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting) and
download the Print and Scan Doctor (Windows only). This tool can help solve many problems you might
have with the printer. (At this time, this website might not be available in all languages.)
If the wireless connection cannot be made, the printer can also be connected to the network using an
Ethernet cable.
Wireless
You should have successfully connected the printer to the wireless network when you installed the HP printer
software. If you encounter problems, see “Solving Problems” on this page.
If you have installed the HP printer software, you can change to a different connection any time you want. For more
information, see the user guide.
English
For the most complete, up-to-date information about
wireless printing, visit the HP Wireless Printing Center
(www.hp.com/go/wirelessprinting). (At this time, this
website might not be available in all languages.)
This website provides information to help you prepare
your wireless network, solve problems during wireless
printer setup, and resolve security software issues.
Learn more!
With HP wireless direct printing, you can print
wirelessly from a computer, smart phone, tablet, or
other wireless-capable device—without connecting to
an existing wireless network.
For more information, see the user guide.
Printing without a wireless router