HP Insight Control for VMware vCenter Server Release Notes 7.2.1

1. Delete the plug-in present in the path C:\ProgramData\VMware\vSphere Web Client\
vc-packages\vsphere-client-serenity.
The plug-in is installed on the system where the vSphere Web Client is running. The
ProgramData is a hidden folder.
2. Restart the VMware vSphere Web Client Service.
• When HP Insight Control for vCenter is uninstalled, files or folders that are locked by another
process are not deleted. If that occurs, you may see a message indicating that files or folders
were not deleted and a suggestion to reboot the system in order to clean up registry entries may
be displayed.
Suggested action: Manually restart the system.
• Erasing a job on a server can reset the date and time on that server to a default value.
Suggested action: Set the date and time as described in the RDP knowledge base article at http://
h18013.www1.hp.com/products/servers/management/rdp/knowledgebase/20000083.html.
• Entering incorrect credentials for a vCenter-managed host with a Virtual UUID that was assigned
by the Virtual Connect Manager prevents HP Insight Control for vCenter from generating news
feed entries for that host.
• An attempt to use the HP Insight Control Deployment Wizard to add to vCenter results in a
License not available to perform the operation error.
Suggested action: Manually add hosts.
• If you change an IP address of a device after it has been discovered, the information shown in
the plug-in for this device may not be up-to-date.
Suggested action: Perform the following steps:
1. Stop HP Common Services service.
2. Delete the store file from the <install folder>\hpcs\db directory.
3. Start HP Common Services service.
4. Restart HP Insight Control for vCenter Server service.
• If you change a server virtual UUID after it has been discovered, Insight Control for vCenter cannot
discover the server with the new virtual UUID.
Suggested action: Restart common services server module and the hpserver service as follows:
1. Stop HP Common Services service.
2. Delete the store file from the <install folder>\hpcs\db directory.
3. Start HP Common Services service.
4. Restart HP Insight Control for vCenter Server service.
• If you enter VMware host credentials using an IP address that is different from the host IP address,
those credentials do not change. The Host Property option on the settings icon list is intended for
the selected host only. Do not attempt to change credentials for a different host.
• Moving the cursor over the Consolidated health or Setting icon does not display a window.
Suggested action 1: Refresh the page.
Suggested action 2: Ensure that the page is fully loaded before attempting to view the status
window.
• Server Status Information and Power Status information is missing from the Host portlet.
In order to display all information in the portlets, you must install HP CIM providers (HP ESXi
Offline Bundle for VMware and ESXi, and HP Management Agents for VMware ESX).
Important notes and suggested actions 7