HP Insight Control for VMware vCenter Server Release Notes 7.3

• If you change a server virtual UUID after it has been discovered, Insight Control for vCenter cannot
discover the server with the new virtual UUID.
Suggested action: Restart common services server module and the hpserver service as follows:
1. Stop HP Common Services service.
2. Delete the store file from the <install folder>\hpcs\db directory.
3. Start HP Common Services service.
4. Restart HP Insight Control for vCenter Server service.
• If you enter VMware host credentials using an IP address that is different from the host IP address,
those credentials do not change. The Host Property option on the settings icon list is intended for
the selected host only. Do not attempt to change credentials for a different host.
• Moving the cursor over the Consolidated health or Setting icon does not display a window.
Suggested action 1: Refresh the page.
Suggested action 2: Ensure that the page is fully loaded before attempting to view the status
window.
• Server Status Information and Power Status information is missing from the Host portlet.
In order to display all information in the portlets, you must install HP CIM providers (HP ESXi
Offline Bundle for VMware and ESXi, and HP Management Agents for VMware ESX).
• The network diagram display is incomplete.
When a VM is not accessible by the Hypervisor (such as if the VM is on a datastore which
has been detached from the host), the Insight Control for vCenter network diagram is
incomplete.
Suggested action: Reattach the datastore to the host to get a complete network diagram.
◦
◦ On a configuration with large number of VMs and datastores, it can take a long time for
Insight Control for vCenter to draw the network diagram. You might see a dialog box prompt
indicating that it is taking too long to run the script on the page and be prompted to continue
to run the script or stop running it.
Suggested action: Click Yes to stop the script from running, which prevents the diagram from
completing, or click No to wait for the complete diagram to appear.
• The vSphere Web Client does not display information in the host details page unless an iLO
Advanced license is installed on the host’s iLO.
Suggested action: Install an iLO Advanced license for each host that is managed by Insight Control
for vCenter.
• After installing a certificate, the Insight Control for vCenter displays Error communicating
with HP's services.
Suggested action: Restart all services for HP Insight Control for vCenter. After the services have
started, log out of the vSphere Web Client, and then log in again.
• Different parts of the user interface update failure status at different intervals. For example, when
a fan fails, the failure is displayed:
◦ In the News feed within 2 minutes
◦ In the consolidated status and the status detail in up to 11 minutes
◦ In the host or cluster detail information area in up to 21 minutes
Suggested action: Do not be concerned if a recent event does not appear in all areas of the GUI
immediately.
Important notes and suggested actions 9