HP OneView for VMware vCenter User Guide (7.4)

7 Troubleshooting
Before troubleshooting issues with HP OneView for vCenter, you must do the following:
• Verify that the correct user name and password are entered for vCenter Server.
• Verify that the software is installed and configured as described in the HP OneView for VMware
vCenter Installation Guide.
• View the log files. For instructions, see “Viewing the log files” (page 120).
Viewing the log files
Server module logs are located in the following directories:
DirectoryFile
install folder\serverhpserver.log
install folder\uimhpuim.log
install folder\hpcshpcs.log
NOTE: This document assumes that the software is installed in C:\Program Files (x86)\
HP. For 32-bit systems, replace C:\Program Files (x86)\ with C:\Program Files\.
The following vSphere Web Client logs are available:
• C:\ProgramData\VMware\vSphere Web Client\serviceability\logs\
vsphere_client_virgo.log
• C:\ProgramData\VMware\vSphere Web Client\serviceability\logs\
com.hp.asi.hpic4vc.ui-1.0.0\log.log
StoreFront Module for vCenter logs are available in the directory: C:\Program Files\HP\HP
OneView Storage Module for vCenter\Storage\Jboss\standalone\log. For
example:
hpstoragemodule_February_2012_Log_1.log is the StoreFront Module for vCenter log
from February 2012.
Array-specific StoreFront Module for vCenter logs are available in the directory: C:\Program
Files\HP\HP OneView Storage Module for vCenter\Storage\Jboss\standalone\
log.
• For HP EVAs: array_evaemdo_wrapper.log
• For P9000/XP arrays: array_xpdo_wrapper.log
You can also view the log file in the vSphere Client:
1. Navigate to the vSphere Client Home page.
2. Click the System Logs icon under Administration.
Troubleshooting HP OneView for vCenter
This section includes general troubleshooting information for HP OneView for vCenter. For
troubleshooting information specific to the Server Module for vCenter, see “Troubleshooting the
Server Module for vCenter” (page 123). For troubleshooting information specific to the StoreFront
Module for vCenter, see “Troubleshooting the StoreFront Module for vCenter” (page 127).
120 Troubleshooting