HP OneView 1.0 User Guide

IMPORTANT: Unless you specify otherwise, the support dump file is encrypted so that only
authorized support personnel can view its contents.
In accordance with the HP data retention policy, support dump files sent to HP are deleted after
use.
27.4 Troubleshooting the appliance
27.4.1 First time setup
Possible causes and recommendationsSymptoms
Appliance network settings are not properly configured
1. Minimum required privileges: Infrastructure administrator
2. Access the appliance console.
3. Examine the alerts on the Activity screen to help diagnose the problem.
4. On the Settings screen, verify that the following entries are correct:
• Host name (if DNS is used, ensure that the appliance host name is a fully qualified
domain name)
• IP address
• Subnet mask
• Gateway address
5. For manual DNS assignment, verify the IP addresses you entered for the primary and
secondary DNS servers and correct as needed.
6. Verify that your local router is working.
7. Verify that the network is up and running.
Appliance cannot
access network
External difficulties
1. Verify that your local router is working.
2. Verify that the network is up and running.
Appliance is
configured correctly
but cannot access
network
27.4.2 Appliance cannot access the network
Possible cause and recommendationSymptom
Appliance network not properly configured
1. Minimum required privileges: Infrastructure administrator
2. Verify that the IP address assignment is correct.
3. Verify that the DNS IP address is correct.
4. Verify that the DNS server is running.
Appliance cannot
access the network.
27.4.3 Unexpected appliance shutdown
Possible cause and recommendationSymptom
Actions to take after a crash
• Check for critical alerts or failed tasks. Follow the resolution instructions, if provided.
• Manually refresh a resource (Actions→Refresh) if the resource information displayed appears
to be incorrect or inconsistent.
• Create a support dump (Settings→Actions→Create support dump) for unexpected shutdowns
to help your authorized support representative troubleshoot the problem.
Appliance crash
27.4 Troubleshooting the appliance 203