HP OneView 1.0 User Guide

27.4.4 Appliance update is unsuccessful
Any blocking or warning conditions affecting the appliance update are displayed prior to the
update operation.
Possible cause and recommendationSymptom
1. Verify that all prerequisites are met.
2. Correct all degraded health and other blocking conditions that have been identified in
notification messages before retrying the update.
Resource state or
health status changes
27.4.5 Support dump file creation action fails
Possible cause and recommendationSymptom
Insufficient time
1. Minimum required privileges: Infrastructure administrator
2. Wait. Creating a support dump file can take several minutes. If the log files are large or if
the system is extensive, creating a support dump file can take even longer.
3. Retry the create support dump action.
Support dump file not
created
27.4.6 Certificate action fails
Follow the recommendation if any of these certificate actions fails:
• Create a self-signed certificate
• Create a certificate signing request
• Import certificate
Possible cause and recommendationSymptom
Appliance lost connection with web server
1. Minimum required privileges: Infrastructure administrator
2. When creating a certificate signing request or importing a certificate, verify that the
networking is working properly.
3. Wait for the web server to restart, then try the action again.
Certificate action failed
204 Troubleshooting