HP OneView 1.10 Installation Guide

B Troubleshooting installation issues
This chapter describes issues that you might experience when you install HP OneView and provides
possible solutions.
B.1 You cannot deploy the OVA file
Possible cause and recommendationSymptom
The OVA file name was not included in the selected path.
• You must specify the complete address of the OVA file that resides in the OVA file directory.
The complete address includes the directory, the file name, and the file extension. If you
specify only the directory address, the message appears.
Verify the checksum
• A common problem if you use FTP without setting the mode of the file transfer to binary.
Retry the transfer with the mode set to binary.
The following message
appears: The OVF
package is
invalid and
cannot be
deployed.
B.2 You cannot log in
Possible cause and recommendationSymptom
The appliance has already been configured and the default password was
changed.
Default credentials fail
when you log in to the
appliance for the first
time.
• Contact the administrator who performed the initial setup to get the new password.
• Start the installation process again.
B.3 Appliance cannot access the network
Possible cause and recommendationSymptom
Appliance network not properly configured
Appliance cannot
access the network.
1. Verify that the network configuration is correct.
2. Verify that the DNS IP address is correct.
3. Verify that the DNS server is running.
B.4 Reduced performance on the VM host
Possible cause and recommendationSymptom
The host machine has power management enabled.
Poor appliance
performance.
1. Ensure that power savings is disabled on the host machine.
2. Consider using a host machine with a more powerful chipset.
RAID configuration
• Check the RAID configuration which can contribute to slower I/O.
B.1 You cannot deploy the OVA file 23