HP OneView 1.05 User Guide

29.2 Create a support dump file
Some error messages recommend that you create a support dump of the appliance and send it to
an authorized support representative for analysis. The support dump process performs the following
functions:
• Deletes any existing support dump file
• Gathers logs and other information required for debugging
• Creates a compressed file with a name in the following format:
hostname-CI-timestamp.sdmp
Unless you specify otherwise, all data in the support dump file is encrypted so that only an
authorized support representative can access it. You can choose not to encrypt the support dump
file if you have an onsite, authorized support representative or if your environment prohibits outside
connections. You can also validate the contents of the support dump file and verify that it does not
contain sensitive data such as passwords.
IMPORTANT: If the appliance is in an error state, you can still create an encrypted support dump
file without logging in or other authentication.
The support dump file contains the following:
• Operating system logs (from /var/log)
• Product logs (from /ci/logs)
• The results of certain operating system and product-related commands
Items logged in the support dump file are recorded according to UTC time.
Prerequisites
• Minimum required privileges: Infrastructure administrator
Creating a support dump file
1. From the main menu, select Settings→Actions→Create support dump.
To include logical interconnect support dump information, select Logical
Interconnects→Actions→Create support dump. The logical interconnect support dump file is
incorporated into the appliance support dump file and the entire bundle of files is compressed
into a zip file and encrypted for downloading.
2. Choose whether or not to encrypt the support dump file:
a. To encrypt the support dump file, confirm that the Enable support dump encryption check
box is selected.
b. To turn off encryption, clear the Enable support dump encryption check box.
3. Click Yes, create.
You can continue doing other tasks while the support dump file is created.
4. The support dump file is downloaded when this task is completed. If your browser settings
specify a default download folder, the support dump file is placed in that folder. Otherwise,
you are prompted to indicate where to download the file.
5. For information on contacting HP, see “How to contact HP” (page 247).
IMPORTANT: Unless you specify otherwise, the support dump file is encrypted so that only an
authorized support representative can view its contents.
Support dump files sent to HP are deleted after use, as the HP data retention policy requires.
29.2 Create a support dump file 219