HP OneView 1.05 User Guide

29.4.9 Restart or shutdown failure
Possible cause and recommendationSymptom
Internal server error
Minimum required privileges: Infrastructure administrator
1. Retry the shutdown action.
2. If the problem persists, create a support dump.
3. Contact your authorized support representative and provide them with the support dump.
For information on contacting HP, see “How to contact HP” (page 247).
The appliance did not
shut down
Internal server error
Minimum required privileges: Infrastructure administrator
1. Retry the restart action.
2. If the problem persists, create a support dump. For information, see “Create a support dump
file” (page 219).
3. Contact your authorized support representative and provide them with the support dump.
For information on contacting HP, see “How to contact HP” (page 247).
Cannot restart the
appliance after a
shutdown
29.4 Troubleshooting the appliance 225