HP OneView 1.05 User Guide

29.6.2 Lost iLO connectivity
Possible cause and recommendationSymptom
Reset the server to restore network connectivity to the server's management processor and
update the firmware again.
Connection error
29.6.3 HP SUM errors
Possible cause and recommendationSymptom
Restart the appliance and update the firmware again.Unable to remove the
firmware upgrade log
files
Update the firmware again.Unable to initiate the
firmware update
request
29.7 Troubleshooting interconnects
29.7.1 Interconnect edit is unsuccessful
Possible cause and recommendationSymptom
If interconnect edit is unsuccessful:
1. Verify that the prerequisites listed in the online help are met.
2. Follow the instructions provided by any notification message.
When the interconnect has been edited successfully, a notification will display in the banner
at the top of the screen, and the desired port setting and port status will be displayed.
Notification that
modifying an
interconnect was
unsuccessful
29.7.2 Interconnect modules are in Maintenance state
Possible cause and recommendationSymptom
There is an OA credential caching issue if interconnect modules report their state as
Maintenance.
If interconnect modules are in the Maintenance state:
You have to re-add the enclosure.
1. From the main menu, select Enclosures→Add.
2. Provide the enclosure information (IP/FQDN, Administrator account and password), and
click the Add button.
This will initiate rediscovery of the enclosure and its components.
Interconnect modules
are in the
Maintenance state
29.8 Troubleshooting licensing
29.8.1 Restore a license key that has been erased from an enclosure OA
If you perform a factory reset on an enclosure, any license embedded on the OA is erased, and
you must manually retrieve and re-add the license key.
230 Troubleshooting