FW V06.XX/HAFM SW V08.02.00 HP StorageWorks HA-Fabric Manager Appliance Installation Guide (AA-RU5FB-TE, July 2004)

Chapter 3. Configuration
Configuring the Call-Home via Dial-Out Feature
The HAFM appliance has a call-home feature that provides automatic dial-out through the
modem to a serv
ice support facility to report Director, Edge Switch, or HAFM appliance
problems. The problem is logged into the support facility’s tracking system for resolution.
Obtaining Req
uired Information
You must conta
ct the nearest HP technical support location to obtain some required
information prior to beginning this procedure.
Note
Before contacting technical support, please read through this section to familiari ze yourself with
the steps and information required.
Telephone numbers for worldwide technical support are listed on the HP web
site:http:
//www.hp.com/country/us/eng/support.html
Required inf
ormation includes:
• Call-home p
hone number
•WorkflowMa
nager (WFM) site ID
• Super Regio
ncode
This inform
ation is required for the HAFM appliance to place a phone call to the service
support facility.
You will be required to provide the following information to obtain this information:
• Company name
• Contact names for primary hours and alternate hours
• Phone numbers for contacts
• Company address
The HAFM appliance has a call-home feature that provides automatic dial-out through the
internal modem to a service support facility to report switch problems. The problem is logged
into the su
pport facility’s tracking system for resolution.
64
hp StorageWorks HA-Fabric Ma nager Appliance Installation
Guide