FW V06.XX/HAFM SW V08.02.00 HP StorageWorks HA-Fabric Manager Appliance Installation Guide (AA-RU5FB-TE, July 2004)

Chapter 3. Configuration

Configuring C

all-home Feature

The appliance has a call-home feature that provides automatic dial-out through the internal

modem to a service support facility to report switch problems. The problem is logged into the

support facility’s tracking system for resolution. To configure the call-home feature:

1. There are two jacks on the appliance’s internal modem: one for the call-home connection

(LINE), and the other for a telephone (PHONE). Ensure a telephone cable is routed and

connected to the LINE jack at the rear of the appliance (connected while performing

Installing the Appliance).

2. At the Windows 2000 desktop, double-click the CallHome Configuration icon. The Call

Home Configuration dialog box displays (Figure 3-42).

Figure 3.42. Call Home Configuration dialog box

At the Call Center Phone Number field, enter the telephone number for the HP Solution

Center. Include necessary information, such as the country code, area code, or any prefix

required to access a telephone line outside the facility.

At the Local Phone Number field, enter the telephone number for access to the local

appliance. Include necessary inf

ormation such as the country code or area code.

Click OK to save the configured telephone numbers and close the dialog box.

Enabling Call-Home via Dial-Out

The HAFM appliance is now configured to automatically dial-out through the modem to a

service support facility to report Director, Edge Switch, or HAFM appliance problems.

You must now enable the call-home feature on the HAFM appliance itself, as well as each

Director and Edge Switch, through the HAFM application on the HAFM appliance. Also,

identification information must be entered for each Director and Edge Switch to complete the

call-home via modem configuration.

To enable the call-home feature on the HAFM appliance, Directors and Edge Switches:

hp StorageWorks HA-F abric Manager A ppl iance Installation

Guide