HP StorageWorks EVA Hardware Providers administration guide Windows 2003 (T1634-96054, August 2006)

ManualsBrandsHP ManualsSoftwareHP P6000/EVA VDS and VSS Hardware Providers

Troubleshooting procedures

The following instructions present typica l problems and solutions.

VDS/VSS HWP will not install

The HP HWP installation works only on the Windows versions listed in the Conﬁguration chapter of this

guide and in the Release Notes supplied with the HP HW P. The installer will n ot install the soft ware on

other versions of Windows.

CV authentication failure

Smart Star

t v7.2 may cause login failures for applications such as HP HWP using the Command View

EVA API. Th

is issue occurs when a ser ver is built using the new SS v7.2 CD and then CV EVA software

is installed.

To resolve this issue, reset the HP Command View API password. This password enables any application

that uses

the HP Command View A PI to authenticate properly. Only a system administrator can run

this utility.

To enable the HP Command View API, follow these steps:

1. Execute t

he following utility/command to change the password:

c:\Program Files\Hewlett-Packard\SANworks\Element Manager for

StorageWorks HSV\Bin\elmsetup.exe -pA:administrator -f

where “ ad

ministrator” equ als the password for the HP Comm a nd View API Administrator account.

You can use any password you wish in place of “administrator”.

2. In the Services window restart the HP Comma nd View EVA service.

Applica

tions such as HP H W P that use the Command View API should now be able to log into the

API corr

ectly. The new password is for the HP Command View API login only. The CV GUI login

remains unchanged.

VDS disk array management not working

Use a process of elimination to determine whether the problem is with one of the following components:

• Application m a naging the array

• VDS

• HP HWP

• EVA disk array

Perform these tests:

1. Do the array volumes appear in the D isk M anagement tool? To check, in the Windows menu bar

select Star t > Control Panels > Administrative Tools > Computer Managem ent > Sto rage > Disk

Manag em ent. If array LUNs are not visible, click Action > Refresh and Action > Scan Disks.

2. Do the array volumes appear when you use the DiskPart utilit y ? At the Run command line,

type diskpart.exe.Typelist disk to see a list of disk devices present. (Type “help” to see a list

of commands.)

If you receive this error message: “The disk manag em ent services could not complete the

operation,” VDS is not enabled at startup. Click Start > Control Panels > Administrative Too ls >

Services >right-clickVirtual Disk Service > Properties >clickManual under Startup type and

click OK.

3. Check the Release Notes that came with your HP HWP installation ﬁles to verify you are using

compatible versions of software.

Troubleshooting