HP XP7 Owner Guide (H6F56-96006)

Table 20 XP7 Storage remote support products (continued)
ApplicationDescriptionHP Product
Access, Critical Support contract
prerequisites cannot be met.
For a customer whose strict security
protocols specifically prohibit inbound/
HP XP/XP7 Mission Critical No LAN
Support
AE244A
outbound traffic to/from the data center
and thus will not allow Remote Support
connection by either modem or
LAN/internet connectivity; but does
have Mission Critical Services with
Customer Engineer onsite included in
the terms of the support contract.
Factory Authorization will be required
to order this product. Proof of valid
Customer Engineer onsite Mission
Critical support contract must be
provided for Factory Authorization
approval.
For a customer whose strict security
protocols specifically prohibit
HP XP/XP7 No Mission Critical LAN
Support
AE245A
inbound/outbound traffic to/from the
data center and thus will not allow
Remote Support connection by either
modem or LAN and does not have a
Mission Critical Services on-site
contract. The added cost of this
configuration only covers the additional
warranty support cost to HP during
warranty period. Other additional costs
can also be incurred for support
contracts for customers who do not have
remote support configured.
Details are available at:
http://www.hp.com/go/insightremotesupport
To download the software, go to Software Depot:
http://www.software.hp.com
Select Insight Remote Support from the menu on the right.
Failure detection and reporting process
If a failure occurs in the system, the failure is detected and reported to the system log, the SIM log,
and HP technical support, as shown in “Failure reporting process” (page 77).
76 Troubleshooting