HP Pavilion g7 Notebook PC Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice ENWW
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 5 Finding your hardware and software information ......................................................................... 5 Locating hardware .................................................................................................
Computer feet ......................................................................................................... 32 Battery ................................................................................................................... 33 Service door ........................................................................................................... 34 Optical drive .......................................................................................................... 35 Hard drive ...
Restore and recovery .............................................................................................................. 87 Using Windows Refresh for quick and easy recovery ................................................... 88 Remove everything and reinstall Windows ................................................................. 88 Recovering using HP Recovery Manager .................................................................... 89 What you need to know ................................
viii ENWW
1 Product description Category Description Product Name HP Pavilion g7 Notebook PC Processors AMD A10-4600M processor (3.2 GHz/2.3 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core, 35W) AMD A8-4500M processor (2.8 GHz/1.9 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core, 35W) AMD A6-4400M processor (3.2 GHz/2.7 GHz, 1600 MHz/1.0 MB L2 cache, DDR3, dual core, 35W) AMD A4-4300M processor (3.0 GHz/2.5 GHz, 1600 MHz/1.
Category Description Supports dual-channel memory Supports up to 8 GB of system RAM DDR3-1600 MHz, PC3-12800 Supports the following configurations: Hard drives ● 8192 MB total system memory (4096 MB × 2), no support for 32 bit operating systems ● 6144 MB total system memory (4096 MB × 1 + 2048 MB × 1), no support for 32 bit operating systems ● 4096 MB total system memory (4096 MB × 1 or 2048 MB × 2) ● 2048 MB total system memory (2048 MB × 1) Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.
Category Description Supports Microsoft® Premium requirements HP TrueVision HD camera (fixed, no tilt) with activity LED, USB 2.0, M-JPEG, 1280 x 720 by 30 frames per second Ethernet Integrated 10/100 network interface card (NIC) Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display Customer-accessible Support for the following WLAN formats: External media card ● Qualcomm Atheros AR9485 802.
Category Description Power requirements AC adapter: ● 90 W RC V HP Smart AC adapter with PFC and localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) (for computer models equipped with a graphics subsystem with switchable discrete memory only) ● 65 W RC V HP Smart AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) (for computer models equipped with a graphics subsystem with UMA memory only) Support for the followi
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. A list displays all the devices installed in your computer.
Item Component Description (2) Internal microphone Records sound. (3) Webcam Records video and captures still photographs. To use the webcam, from the Start screen type c, and then select CyberLink YouCam. (4) Webcam light On: The webcam is in use. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Top Buttons and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows 8 logo key Displays the Windows Start menu. (4) Action keys Execute frequently used system functions. (5) Windows 8 applications key Displays the App bar. (6) num lock key Controls the function of the integrated numeric keypad.
Lights Component (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. (2) Caps lock light White: Caps lock is on, which switches the keys to all capital letters. (3) Mute light ● Amber: Computer sound is off.
TouchPad Component 10 Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. The TouchPad also supports edge-swipe gestures. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Left side Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. ENWW (3) HDMI port Connects an optional video or audio device, such as a highdefinition television, or any compatible digital or audio device.
Component (7) Description Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. NOTE: When a device is connected to a headphone jack, the computer speakers are disabled.
Component (5) Description Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. (6) USB 2.0 port Connects an optional USB 2.0 compatible device. (7) AC adapter light ● White: The AC adapter is connected and the battery is charged. ● Blinking white: The battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using DC power.
Bottom components Component Description (1) Battery bay Holds the battery. (2) Battery release latch Releases the battery from the battery bay. (3) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
3 Illustrated parts catalog Service label When ordering parts or requesting information, provide the computer serial number and model description provided on the service label. The service label is located inside the battery bay. It is necessary to remove the battery to obtain these numbers. See Battery on page 33 for battery removal instructions. ENWW Ite m Description Function (1) Product name This is the model name for the computer.
Computer major components 16 Chapter 3 Illustrated parts catalog ENWW
Item Component (1) 43.9 cm (17.3 in), HD+, LED, SVA BrightView display assembly: The display assembly is spared at the subcomponent level only. NOTE: (2) (3) For a full list of display spare parts, see Display assembly subcomponents on page 20.
Item Spare part number ● For use only with computer models equipped with UMA video memory and FreeDOS 1.0 683029-001 ● For use only with computer models equipped with 1 GB of dedicated switchable discrete video memory and Windows 8 Standard 683030-501 ● For use only with computer models equipped with 1 GB of dedicated switchable discrete video memory and FreeDOS 1.
Item Component Spare part number ● 500 GB, 7200 rpm 634925-001 ● 500 GB, 5400 rpm 669299-001 ● 320 GB, 7200 rpm 641672-001 ● 320 GB, 5400 rpm 622643-001 Hard Drive Hardware Kit, not illustrated (includes hard drive bracket and bracket screws, cable, and two bumpers) (19) (20) (21) (22) ENWW 682745-001 Memory modules (two, DDR3-1600 MHz, PC3-12800): ● 4 GB 641369-001 ● 2 GB 652972-001 WLAN module: ● Qualcomm Atheros AR9485 802.
Display assembly subcomponents Item Component Spare part number (1) Display bezel 682741-001 (2) Webcam/microphone module HD 703461-001 (3) Display Hinge Kit (includes left and right display hinges and brackets) 682746-001 (4) 43.9 cm (17.
Mass storage devices Item Component (1) Optical drive (includes bezel and bracket): (2) ● Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 682750-001 ● DVD±RW Super Multi Double-Layer Combination Drive 682749-001 Hard drive (9.5 mm (0.37 in) × 6.35 cm (2.
Miscellaneous parts Component Spare part number HP Smart AC adapter: ● 90 W RC V HP Smart AC adapter with Power Factor Correction (PFC) (for computer models equipped with a graphics subsystem with switchable discrete memory only) 693712-001 ● 65 W RC V HP Smart AC adapter (for computer models equipped with a graphics subsystem with UMA memory only) 693711-001 Power cord (3-pin, black, 1.
ENWW Spare part number Description 634925-001 500 GB, 7200 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable) 637193-001 RTC battery 641369-001 4 GB memory module (DDR3-1600 MHz, PC3-12800) 641672-001 320 GB, 7200 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable) 652972-001 2 GB memory module (DDR3-1600 MHz, PC3-12800) 669299-001 500 GB, 5400 rpm hard drive (9.
24 Spare part number Description 682754-001 Plastics Kit (includes service door) 682755-001 43.9 cm (17.
ENWW Spare part number Description 699146-001 Keyboard with black finish for use in the United States (includes cable) 699146-031 Keyboard with black finish for use in the United Kingdom (includes cable) 699146-041 Keyboard with black finish for use in Germany (includes cable) 699146-051 Keyboard with black finish for use in France (includes cable) 699146-071 Keyboard with black finish for use in Spain (includes cable) 699146-131 Keyboard with black finish for use in Portugal (includes cable)
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
CAUTION: A product can be degraded by as little as 700 V.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. IMPORTANT: There may be as many as 67 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement. Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service label. The service label is located inside the battery bay.
Computer feet Description Spare part number Rubber Feet Kit 680563-001 The computer feet are adhesive-backed rubber pads. There are four rubber feet that attach to the base enclosure in the locations illustrated below.
Battery Description Spare part number 6 cell, 55 Whr, 2.55 Ah, Li-ion battery (select models only) 593554-001 6 cell, 47 Whr, 2.20 Ah, Li-ion battery 593553-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery: 1.
Service door Description Spare part number Plastics Kit (contains the service door) 682754-001 Before removing the service door, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 33). Remove the service door: 1.
Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 682750-001 DVD±RW and CD-RW Super Multi Double-Layer Combination Drive 682749-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
36 3. Pull the optical drive (3) out from the front until the optical drive is completely removed from the computer. 4. Remove the two Phillips M2.0 x 3.0 screws (1) that secure the optical drive bracket to the optical drive and then remove the bracket (2) from the optical drive.
5. Insert a straightened paper clip into the release access opening (1) in the bezel. 6. Press the release tab (2) and remove the bezel from the tab side (3). 7. Remove the bezel (4) from the optical drive. Reverse this procedure to reassemble and install the optical drive.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable, hard drive bumpers, or hard drive bracket and screws. Description Spare part number 9.5 mm (0.37 in) × 6.35 cm (2.
2. Lift the hard drive at an angle (2), and then remove the hard drive (3). 3. Disconnect the hard drive cable (1). Remove the front bumper (2) and back bumper (3). 4. Remove the four Phillips M3.0×3.5 screws (4), and then remove the bracket (5) from the hard drive. To install a hard drive, reverse the removal procedure.
Memory module WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any procedure, ensure that you are discharged of static electricity by touching a grounded metal object. NOTE: To use a dual-channel configuration with a second memory module, be sure that both memory modules are identical.
2. Remove the memory module (2) by pulling it away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. CAUTION: To protect a memory module after removal, place it in an electrostatic-safe container. ENWW 3. Align the notched edge (1) of the memory module with the tab in the memory module slot. 4.
42 5. Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place. 6. Replace the service door. 7. Replace the battery. 8. Turn the computer right-side up, and then reconnect external power and external devices. 9. Turn on the computer.
WLAN module Description Spare part number Qualcomm Atheros AR9485 802.11 b/g/n 1×1 WiFi Adapter 675794-001 Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001 Ralink RT5390R 802.11 b/g/n 1×1 WiFi Adapter (select models only) 691415-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable.
Remove the keyboard: 1. Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer. 2. Turn the computer right-side up with the front toward you and open the display. 3. Stand the computer on its left side. 4. Insert a thin non-conducting tool into one of the two keyboard release holes, and then press on the back of the keyboard until the keyboard disengages from the computer. NOTE: The keyboard icon 5. 46 indicates the point to apply pressure.
6. Lift the rear edge (1) of the keyboard, and then move the keyboard (2) toward the display panel. 7. Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board. 8. Remove the keyboard. Reverse this procedure to install the keyboard.
Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number Bright purple 682760-001 Ruby red 682761-001 Winter blue 682762-001 Sparkling black 682763-001 Before removing the top cover, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Remove the top cover: 1. Disconnect these cables from the system board: (1) Power button board ZIF cable (2) Speaker cable (3) TouchPad button board ZIF cable ENWW 2. Remove the three Phillips M2.5 x 6.5 screws under the keyboard: 3. Close the computer. 4. Turn the computer upside down, with the front toward you.
5. Remove the 15 Phillips M2.5 x 7.0 screws that secure the top cover to the computer. 6. Turn the computer right-side up, with the front toward you. 7. Open the computer. 8. Lift the left edge of the top cover (1) until the left side disengages from the base enclosure. 9. Remove the top cover (2) at an angle. Reverse this procedure to install the top cover.
Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 682759-001 Before removing the speakers, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 33). 5.
4. Lift the speakers (4) to remove them from the top cover. Reverse this procedure to install the speakers. Power button board Description Spare part number Power button board (includes cable) 682751-001 Before removing the power button board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the power button board and cable. Reverse this procedure to install the power button board.
TouchPad button board Description Spare part number TouchPad button board (includes cable) 682753-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 33). 5.
5. Carefully invert the TouchPad button board (1). 6. Release the ZIF connector to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board cable (2) from the TouchPad button board. 7. Lift the TouchPad button board away from the top cover (3). Reverse this procedure to install the TouchPad button board and cable.
Remove the TouchPad LED board and cable: 1. Turn the top cover upside down, with the front toward you. 2. Apply slight pressure to the retaining clips (1) of the top cover. 3. Lift the TouchPad LED board on the right front corner (2) up and away from the top cover. 4. Remove the TouchPad LED board and cable. Reverse this procedure to install the TouchPad LED board and cable.
Display assembly Description Spare part number 43.9 cm (17.
2. Release the wireless antenna cables (2) from the clips and the opening in the base enclosure. NOTE: It may be necessary to release the USB board ZIF cable to remove the wireless antenna cables. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display and other computer components. 58 3. Remove the four Phillips M2.5 × 6.5 screws (1) that secure the display assembly to the computer. 4.
5. 6. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the plastic screw covers (1) and the two Phillips M2.5 × 3.5 screws (2) that secure the display bezel to the display assembly. b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. c. Remove the display bezel (4).
7. 60 b. Disconnect the webcam/microphone cable (2) from the webcam/microphone module. c. Remove the webcam/microphone module. If it is necessary to replace the hinge covers: a. The hinge covers are held in place by the same screws as the previously removed bezel. b. Using a small tool to pry, remove the hinge covers.
8. ENWW If it is necessary to replace the display panel: a. Remove the four bottom Phillips M2.5 × 3.5 screws and the two top Phillips M2.5 × 2.5 screws that secure the display panel to the display enclosure. b. Lift the top edge of the display enclosure, (1) and then swing it up and forward until it is perpendicular to the display panel.
9. 62 c. Release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the display panel cable (3) from the display panel. d. Remove the display panel. If it is necessary to replace the display hinges: a. Remove the four Phillips M2.0 × 3.0 screws (1) that secure the display hinges to the display panel. b. Remove the display hinges (2).
10. If it is necessary to replace the display panel cable: a. Release the adhesive and tabs (1) on the display enclosure shielding that secure the display panel cable to the display enclosure. b. Release the display panel cable from the clips and remove the display panel cable (2). The display panel cable includes the webcam/microphone module cable and is available in the Display Panel Cable Kit. 11. If it is necessary to replace the wireless antenna cables and transceivers: ENWW a.
c. Remove the wireless antenna cables and transceivers. Reverse this procedure to reassemble and install the display assembly. Optical drive cable Description Spare part number Optical drive cable (includes optical drive connector) 682742-001 Before removing the optical drive cable, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
3. Release the optical drive connector from the base enclosure by prying the clips (3) that secure the optical drive connector to the base enclosure. 4. Remove the optical drive cable from the base enclosure (4). Reverse this procedure to install the optical drive cable.
USB board Description Spare part number USB board (includes cable) 682752-001 Before removing the USB board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 33). 5. Remove the service door (see Service door on page 34). 6.
Reverse this procedure to install the USB board. Power connector Description Spare part number Power connector (includes cable) 682744-001 Before removing the power connector, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 33). 5.
System board NOTE: The system board Thermal Material Kit, part number 680571-001, includes replacement thermal paste and pads. Description Spare part number For use only with computer models equipped with UMA video memory and Windows 8 Standard 683029-501 For use only with computer models equipped with UMA video memory and FreeDOS 1.
Remove the system board: 1. Disconnect the following cables from the system board: (1) Display panel cable (2) Optical drive cable (3) USB board cable (4) Power connector cable 2. Remove the Phillips M2.5 × 4.5 screw (1) that secures the system board to the base enclosure. 3. Lift the right side of the system board (2) until it rests at an angle. 4. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.
RTC battery Description Spare part number RTC battery 637193-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 33). 5. Remove the service door (see Service door on page 34). 6.
Reverse this procedure to install the RTC battery.
Fan and heat sink NOTE: The fan and heat sink spare part kits include replacement thermal material. Description Spare part number Heat sink for use only with computer models equipped with switchable discrete video memory 683028-001 Heat sink for use only with computer models equipped with UMA video memory 683027-001 Fan 680551-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation.
3. Loosen the four captive screws (2) and the three captive screws (3) that secure the heat sink to the system board. NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it. 4. Remove the fan and heat sink (4). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
1. If it is necessary to replace the fan, turn the fan and heat sink upside down with the fan toward you. 2. Remove the two Phillips M1.5 × 2.5 screws (1) that secure the fan to the heat sink. 3. Disengage the two clips that secure the fan to the heat sink and remove the heat sink (2) from the fan. Reverse this procedure to reassemble and install the fan and heat sink.
PCH heat sink Description Spare part number PCH heat sink 683843-001 Before removing the PCH heat sink, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 33). 5. Remove the service door (see Service door on page 34). 6.
2. Remove the PCH heat sink by lifting straight up (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 33). 5. Remove the service door (see Service door on page 34). 6. Remove the optical drive (see Optical drive on page 35). 7. Remove the hard drive (see Hard drive on page 38). 8. Remove the keyboard (see Keyboard on page 45). 9. Remove the top cover (see Top cover on page 48). 10.
5 Using Setup Utility (BIOS) and System Diagnostics (Windows 8) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.
6 Specifications Computer specifications Metric U.S. Width 41.2 cm 16.23 in Depth 26.77 cm 10.5 in Height (front to back) 3.11 cm to 3.68 cm 1.23 in to 1.45 in Weight: 2.98 kg 6.57 lbs Dimensions: Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.74 A or 19.5 V dc @ 4.
43.9 cm (17.3 in) display specifications Metric U.S. Height 23.3 cm 9.2 in Width 39.9 cm 15.7 in Diagonal 43.9 cm 17.3 in Number of colors 262 K (6 bit) Contrast ratio 500:1 (typical) Brightness 200 cd/m2 (nits), (typical) Backlight LED Total power consumption (varies by display) 5.3 W (max) Viewing angle ±45° horizontal, +15° up & -35° down vertical (typical) Dimensions Hard drive specifications 1 TB* 750 GB* 640 GB* 500 GB* 320 GB* Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.
1 TB* 750 GB* 640 GB* 500 GB* 320 GB* *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details.
BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CDDA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM Random access time BD < 230 ms DVD < 180 ms CD < 180 ms Cache buffer 4.
7 Backing up, restoring, and recovering (Windows 8) Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is not enabled by default, so you must turn it on.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Help and Support. From the Start screen, type h, and then select Help and Support.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state.
To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1.
Follow these steps to remove the HP Recovery partition: ENWW 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions ENWW Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB
94 Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
9 Recycling When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at www.hp.com/recycle.
Index A AC adapter 13 spare part numbers 24 AC adapter, spare part numbers 22 action keys identifying 8 antenna locations 5 removal 63 spare part number 20, 23, 57, 64 Antenna Kit, spare part number 20, 23, 57, 64 audio, product description 2 audio-in (microphone) jack 11 audio-out (headphone) jack 12 B back up personal files 86 backups 85 base enclosure, spare part number 18, 25 battery removal 33 spare part numbers 18, 22, 33 battery bay 14 battery release latch 14 BIOS determining version 78 downloading
external media cards, product description 3 external monitor port 11 F fan removal 72 spare part number 18, 23, 72 feet locations 32 spare part number 18, 23, 32 fn key, identifying 8 G graphics, product description 1 grounding guidelines 27 guidelines equipment 30 grounding 27 packaging 29 transporting 29 workstation 29 H hard drive precautions 27 product description 2 removal 38 spare part numbers 18, 21, 22, 23, 38 specifications 82 hard drive bay, identifying 14 hard drive bracket, spare part number 21
original system recovery 89 P packaging guidelines 29 PCH spare part number 18 PCH heat sink removal 75 spare part number 24, 75 plastic parts, service considerations 26 Plastics Kit 34 Plastics Kit, spare part number 19, 24 pointing device, product description 3 ports external monitor 11 HDMI 11 USB 2.0 13 USB 3.
system board removal 68 spare part numbers 17, 24, 68 system recovery 89 system restore point creating 85 restoring 87 T Thermal Material Kit spare part numbers 23 Thermal Material Kit, spare part number 22 tools required 26 top cover removal 48 spare part numbers 17, 24, 48 TouchPad buttons 10 TouchPad button board removal 54 spare part number 17, 23, 54 TouchPad components 10 TouchPad LED board removal 55 spare part number 17, 24, 55 TouchPad light 10 TouchPad on/off button 10 TouchPad reader light 9 Touc
