8.14.01 HP Utility Meter User's Guide (June 2009)
•
The PPU WBEM Partition/Server has a problem
. If the PPU WBEM Partition/Server is not reporting
data, the reason could be one or more of the following:
• The PPU WBEM Partition/Server is turned off.
• The PPU WBEM Partition/Server has never been turned on.
• The PPU WBEM Partition/Server is at the end of its lease agreement and a proper shutdown was
not performed.
For details to verify a PPU WBEM Partition/Server is correctly configured, see Verifying a PPU Partition.
•
The PPU Agent software on the partition has a problem
. If all the PPU partitions are not reporting data,
the reason could be one or more of the following:
• The PPU system or partition is turned off.
• The PPU system or partition has never been turned on.
• The PPU system is at the end of its lease agreement and a proper shutdown was not performed.
• The appropriate PPU Agent software command was not executed correctly from each PPU partition.
For details to verify a PPU partition is correctly configured, see Verifying a PPU Partition. For more
detailed information about PPU partitions and the Utility Pricing Solutions Web portal, refer to the
HP
Pay per use (PPU) User’s Guide
at: http://docs.hp.com/en/netsys.html#Utility Pricing Solutions.
•
Communication fails between the PPU partition and the Utility Meter
. The traffic between the PPU
partition and the Utility Meter runs over port 5989 (WBEM over HTTPS). This port needs to be open
on a firewall that is between the partition and the Utility Meter. If one meter is used for multiple sites
or partitions, port 5989 must be open on the firewalls interconnecting the sites. There cannot be a
proxy server between a partition and the Utility Meter. There can be a proxy server between the Utility
Meter and HP for HTTPS traffic. Communication failures can occur if the network has been reconfigured.
Ask the network specialist if the networking configuration of the subnet for the Utility Meter and the PPU
partitions has been changed.
• Data collection for an HP/Brocade SAN switch runs over the SMI-S Agent. This Agent my be unreachable,
down or misconfigured. For Cisco swtiches the CIM server may be disabled.
•
Communication fails between the Utility Meter and HP
. The usage-data transport method (HTTPS or
email) to HP may have failed. Ask the network specialist if the networks, proxy servers, and/or firewalls
were inadvertently altered causing usage data to stop. If the data transport method is set to HTTPS,
ensure that port 443 on the customer’s firewall is open for traffic between the IP address of the Utility
Meter and 15.217.96.63, which is the IP address of the host receiving the Usage Reports. For
information on testing the connection for HTTPS or email, see Verifying Connectivity from the Utility
Meter to HP.
•
The PPU/URS backend systems at HP are down or they are not accepting the usage data
. The HP
PPU/URS Web application receiving the usage data may have a problem. This problem should be
temporary and HP personnel are probably working on resolving this problem.
5.2 Utility Meter Software
Here are suggestions for evaluating the Utility Meter software on the Utility Meter hardware.
• Ensure you have the correct Utility Meter software by executing the following swlist command.
NOTE: The following command is for PPU installations. For URS installations, replace “T2805AA”
with “T5462A”.
# /usr/sbin/swlist T2805AA
# Initializing...
# Contacting target "mysystem"...
#
# Target: mysystem:/
#
# T2805AA 8.14.01 HP Utility Pricing Metering Software
90 Troubleshooting the Utility Meter