User's Guide

Error message: Some camera-selected photos are not on card.
Solution Some camera-selected photos are missing or have been deleted. Try
the following:
● Confirm that you did not accidentally delete the photo from the memory card.
● Reselect the photos again using the digital camera.
● Print a new photo index to see the index numbers associated with each
photo. For more information, see Deciding which photos to print.
Error message: Cannot display this photo. —OR— Cannot display all photos. —
OR— Photos are corrupted.
Solution The memory card contains image formats the printer does not
support, or the files are corrupted. For a list of supported image formats, see
Printer specifications. Access photos using the computer. For information about
accessing photos through the computer, see Printing from a computer.
Error message: Unsupported card type.
Solution Use your camera to transfer the photos to your computer, and then
print from your computer.
Error message: Some photo numbers are not on card.
Solution Use your camera to transfer the photos to your computer, and then
print from your computer. If some photos are still missing, they may have been
deleted from the memory card.
Computer and connectivity printing errors
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at www.hp.com/support.
Error message: Printer memory is full. Job was cancelled. Press OK.
Solution The printer encountered a problem when printing photos. Try the
following:
● To clear the printer memory, turn the printer off, then turn it on again.
● Print fewer photos at a time.
● Save the photos to the computer and print from there.
● Save the files to the computer using a memory card reader and then print
from the computer.
Error message: Communication error. Check computer connection. Press OK. —
OR— Data was not received. Check computer connection. Press OK to
continue. —OR— No response from computer.
Solution The printer cannot communicate properly with the computer. The
printer software may not be working or a cable may be loose. Make sure the USB
Chapter 7
62 HP Photosmart 8200 series