User Guide

Resolving banner printing problems
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Make sure the paper is loaded correctly
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Unfold and refold the paper when several sheets feed into the printer at once.
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Make sure the unattached edge of the banner paper stack is on top and facing the printer.
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Verify that the correct paper for banner printing is used.
Check the print settings
1. Open the printer driver (see
Printing a document).
2. On the Features tab (Windows) or the Paper Type/Quality panel (Macintosh), check the following
settings:
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Make sure HP Banner Paper is selected as the paper type.
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Make sure the appropriate banner size is selected.
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Check the software
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Verify that the software application you are using prints banners. Not all software applications
print banners.
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If gaps appear at the ends of the sheets, verify that the printer software is operating correctly.
106 Chapter 6 Troubleshooting ENWW