User Guide

Information tab
Use the Information tab to register the printer and display printer hardware information. This tab also
provides access to online troubleshooting through HP Instant Support, as well as information about your
printer usage, using the printer, troubleshooting, and contacting HP.
Click this button... To...
myPrintMileage Access the myPrintMileage Web site and your printer usage
information. You must have Internet access to perform this
operation.
Printer Hardware Display the printer model and firmware version number.
HP Instant Support Access the HP Instant Support Web site for support services
and troubleshooting tips. You must have Internet access to
perform this operation.
Register Your Printer Register your printer online. You must have Internet access to
perform this operation.
How Do I... Display help for performing common printer tasks.
Troubleshooting View help for solutions to common printer problems such as
paper jams or software installation issues, and printing
problems such as borderless or photo printing problems.
Contact HP Obtain information on how to contact HP.
HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools. HP Instant Support helps you quickly
identify, diagnose, and resolve printing problems.
HP Instant Support provides the following information about your device:
●
Easy access to troubleshooting tips
Provides tips that are customized for your device.
●
Resolution of specific device errors
Provides immediate access to information that can help you resolve error messages specific to
your device.
To see a description of the problem, and recommendations for solving or preventing the problem,
click the link within the message. To see a list of past device errors, click Alerts on the left side of
the HP Instant Support page.
●
Notification of device driver and firmware updates
Alerts you when a firmware or driver update is available. A message appears on the HP Instant
Support homepage. Click the link within the message to go directly to the download section of the
HP Web site.
●
Obtaining support services
Provides a list of the support services that are available for your device.
●
Managing ink and media usage (myPrintMileage)
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