HP Photosmart Pro B9100 series User Guide
Copyrights and trademarks © 2006 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Contents 1 2 3 4 5 Welcome.................................................................................................................3 Find more information .............................................................................................3 Printer parts ............................................................................................................4 Printer menu ...........................................................................................................
Printer hardware problems ...................................................................................46 Printing problems ..................................................................................................47 Error messages ....................................................................................................50 Paper errors ..................................................................................................51 Printer setup errors ............................
1 Welcome Thank you for purchasing an HP Photosmart Pro B9100 series printer. Designed especially for professional and serious amateur photographers, this printer provides the following advanced technologies and features: ● ● ● ● ● ● An 8-color system that yields rich, bright, fade-resistant, and color-accurate photos, especially when used with HP Advanced Photo Paper. Four dual-color printheads that provide up to four times faster printing than previous technologies.
Chapter 1 – Order supplies – Start HP Photosmart Premier software After you have installed the HP Photosmart printer software on a computer, open and explore the HP Solution Center. Windows: Right-click the HP Digital Imaging Monitor icon on the Windows taskbar, and then click Launch/Show HP Solution Center. Note In this user guide, printer software refers to the HP Photosmart software that comes on the CD with the printer. The printer driver is the part of the printer software which controls the printer.
Back of printer 1 USB port: Use this port to connect the printer to a computer. 2 Ethernet port: Use this port to connect the printer to a network. 3 Rear door: Remove this door to clear paper jams. 4 Rear paper slot: Print jobs from the specialty media tray pass back and forth through this slot before being ejected on the output tray at the front of the printer. Check that there is enough room behind the printer for the paper to pass back and forth through the slot without any obstructions.
Chapter 1 Paper trays 6 1 Main tray: Place a stack of photo paper, plain paper, or other non-rigid media in this tray for printing. Load the media in portrait orientation and with the side to be printed facing down. Squeeze the main tray release to lengthen or shorten the main tray, depending on the size of paper you are loading. 2 Output tray: Print jobs come out here. For easier access to the main tray, remove this tray by pulling it out towards you.
Main tray 1 Paper-width guide: Adjust this guide to fit close to the left edge of the paper in the tray by pressing the button on the front of the guide and sliding the guide across. 2 Paper-size markings: Refer to these markings to guide you for loading paper in the correct orientation. 3 Main tray extension: Extend the main tray to load larger sizes of paper. Fully extended, the main tray can hold up to 32 x 48 cm (13 x 19 inch) paper.
Chapter 1 Control panel 1 Printer screen: Use this screen to view menus and messages. 2 Menu: Press to view the printer menu. 3 Previous: Press to navigate to a previous menu option. 4 OK: Press to select a menu option or respond to a prompt on the printer screen. 5 Next: Press to navigate to the next menu option. 6 Cancel: Press to exit a menu option or to stop the current print job. 7 Attention light: Flashes red if an error requiring user action occurs.
● ● ● ● ● Network settings: – Show IP address: Select this option to view the printer IP address (a numeric address that identifies the printer on a network). – Print network settings page: Select this option to print a network configuration page that you can use to troubleshoot network connections or for the initial network setup. See Print a network settings page. – Reset network settings: Select this option to reset the printer network settings to the factory defaults.
Chapter 1 10 HP Photosmart Pro B9100 series printer
2 Basic printing This section contains the following topics: ● ● ● ● ● ● ● ● ● Media trays Load the main tray Load the specialty media tray Choose the right paper or other media Tips Print from a software program Change print settings Set the default print settings Make the HP Photosmart Pro B9100 series the default printer Media trays The printer has two media trays: ● ● Main tray: The main tray can hold and automatically load multiple sheets of media.
Chapter 2 (continued) Media Main tray Specialty media tray Not supported Recommended Not supported Not supported Examples: Canvas; Photo Rag; Watercolor paper Rigid Media Examples: Photo board Any media thicker than 1.5 mm Note You do not need to remove media from the main tray before you use the specialty media tray. Load the main tray To load the main tray 1. Remove the output tray completely by grasping the sides of the tray with both hands and sliding it out towards you.
4. 5. 6. If you extended or removed the main tray to load paper, push in the main tray to the end of the paper by squeezing the release and pushing in the tray, and push the tray back into the printer until it is fully seated. Be sure to adjust the length of the main tray and reseat the tray in the printer before you adjust the paper-length and paper-width guides or the paper will jam. Adjust the paper-width and paper-length guides so they rest gently against the edges of the paper.
Chapter 2 For information on loading canvas media, see To load canvas in the specialty media tray. For all other types of media, see To load the specialty media tray. Note You do not need to remove media from the main tray before you use the specialty media tray. To load the specialty media tray 1. Check that there is space behind the printer for the paper to pass back and forth through the rear paper slot. The space behind the printer should be equivalent to the length of the paper you are printing on. 2.
Align the right edge of the media against the raised edge of the tray and not against the side of the printer. Misaligned media can result in skewing or other printing problems, including paper jams. Tip If the media is curled, you can open the top door to check that the media feeds under the rollers smoothly. Be sure to close the top door again. 5. Press OK on the printer. To load canvas in the specialty media tray 1. Lower the specialty media tray.
Chapter 2 16 2. Pull out the output tray extension by holding the output tray with one hand and pulling out the extension with your other hand. Flip up the paper catch at the end of the output tray extension to prevent paper from falling onto the floor. 3. Load one sheet of canvas media with the side to be printed facing up on the specialty media tray. a. Open the top door to check that the media feeds under the rollers smoothly.
b. c. 4. Feed the media into the printer until the back edge of the media (the edge nearest you) is lined up with the dashed white line on the tray. For large sizes of media, the media will project through the rear paper slot at the back of the printer. Close the top door. Select Canvas as the media type in the printer driver on the computer, and then click Print to send your print job to the printer. The printer checks that the media is flat enough to print on.
Chapter 2 Note Store media in a plastic bag to prevent curling. 5. Press OK on the printer. Note When you print on certain types of media, the printer does not fully eject the media from the printer. Grasp the media with both hands and pull it from the front of the printer. Choose the right paper or other media For a list of available HP inkjet paper, or to purchase supplies, go to: ● ● ● ● www.hpshopping.com (U.S.) www.hpshopping.ca (Canada) www.hp.com/eur/hpoptions (Europe) www.hp.
Supported sizes Both trays support paper sizes ranging from 7.6 x 12.7 cm to 32 x 48 cm (3 x 5 inches to 13 x 19 inches), including: Metric ● 10 x 15 cm (with or without tab) ● Panorama 10 x 30 cm ● 13 x 18 cm ● A3 ● A4 (including Panorama) ● A5 ● A6 ● B4 ● B5 ● E Imperial ● Index card 3 x 5 inches ● Index card 4 x 6 inches ● Index card 5 x 8 inches ● 3.
Chapter 2 Envelopes ● Envelope No. 10 ● A2 envelope ● C6 envelope ● DL envelope Warning Do not load media thicker than 1.5 mm, as it can damage the printer. Tips Keep your paper in good condition for printing ● Store the photo paper in its original packaging or in a resealable plastic bag to prevent excessive curling, which can prevent proper feeding. ● Keep the paper flat in a cool, dry place.
To print from a software program (Windows) 1. Make sure you have paper loaded correctly. 2. On the File menu in your software program, click Print. 3. Select the HP Photosmart Pro B9100 series as the printer. If you have already set the HP Photosmart Pro B9100 series as the default printer, you can skip this step. The HP Photosmart Pro B9100 series will already be selected. 4. If you need to change settings, click the button that opens the Properties dialog box.
Chapter 2 Change the print speed or quality To change the print speed or quality (Windows) 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. In the Paper Type drop-down list, select the type of paper that you have loaded. 4. In the Print Quality drop-down list, select the appropriate quality setting for your project: – FastDraft: Prints at the fastest printing speed. – Normal: Provides the best balance between print quality and speed.
4. 5. In the Paper Type pop-up menu, click the appropriate paper type. Choose any other print settings that you want, and then click Print. Print in grayscale You can print documents or photos in grayscale for dramatic black and white photos. To print in grayscale (Windows) 1. Open the Printer Properties dialog box. 2. Click the Color tab, and then click Print in Grayscale in the Color Options area. 3.
Chapter 2 3. 4. In the Presets pop-up menu, choose Save as. Type the name of your new preset, and then click OK. Optimize print quality for slow computers The HP Photosmart Pro B9180 printer is capable of printing large images at high resolution. The associated files for such images are necessarily very large. The printer relies on your pc’s ability to efficiently transfer these large files as the image is being printed.
3 Color management This section contains the following topics: ● ● ● ● What is color management? Use the HP Photosmart Pro print plug-in for Adobe Photoshop® Use application-based color management Use printer-based color management Note In this user guide, printer software refers to the HP Photosmart software that comes on the CD with the printer. The printer driver is the part of the printer software which controls the printer.
Chapter 3 Choose a color management strategy Use the HP Photosmart Pro print plug-in for Adobe Photoshop®. Use application-based color management. Use printer-based color management.
Start the HP Photosmart Pro print plug-in To start the plug-in 1. Open an image in Adobe Photoshop. 2. Select File, point to Automate, and then click Photosmart Pro print.... The print preview area in the plug-in dialog box displays the current image in a scaled size in its true aspect ratio. Paper borders, if any, are displayed in their relative size and location. Use the handles to resize the image. Move the image around or crop it by dragging.
Chapter 3 ● convert colors between each device's color space. The HP Photosmart Pro B9100 series software installation installs HP ICC profiles automatically for the printer. Calibrating the monitor: Monitors exhibit a color degradation over time that can interfere with producing professional quality printed photography. As a result, the ICC profile that comes with most new monitors gradually becomes invalid and no longer accurately reflects the color space available on the device.
Mac users a. b. c. 8. Choose Paper Type/Quality in the Print dialog box. Choose Application Managed Colors from the Color pop-up menu. Select an appropriate paper type from the Paper pop-up menu. Click Print. Use printer-based color management The HP Photosmart Pro B9100 series printer offers built-in automatic color management that is easy to configure. Printer-based color management produces attractive results and should be adequate for many users.
Chapter 3 Printer driver color space settings (continued) Setting When to use it Tip Do not use this mode if you are also using ICC profiles and your software program to manage color. This can decrease the color fidelity since the colors are converted twice—first by the software program and then by the printer. Application Managed Colors ● Application-based color management lets the image editing software program convert from the image color space to the ● printer ink colors.
c. d. Select a color space from the Color Management drop-down list: – Colorsmart/sRGB (default) – AdobeRGB Select the same color space you selected as an RGB working space in the Adobe Photoshop Color Settings dialog box. Click the Features tab, select the desired paper type from the Paper Type dropdown list, and then click OK. Mac users a. b. 6. Choose Paper Type/Quality in the Print dialog box.
Chapter 3 32 HP Photosmart Pro B9100 series printer
4 Care and maintenance This section contains the following topics: ● ● ● ● ● ● ● ● ● Leave the printer on Replace the ink cartridges Replace faulty printheads Clean the printer Align and calibrate the printer Print a test page Print a sample page Download printer software updates Uninstall the printer software Follow the guidelines in this section to extend the life span of the printer and printing supplies, and to ensure that the photos you print are always of the highest quality.
Chapter 4 Check the ink levels To check the ink levels from the printer 1. Press Menu on the printer. 2. Press until you see Show ink level percentage on the printer screen. 3. Press OK. 4. Press to see the percentage of ink remaining in each ink cartridge. Note The ink levels shown are an estimate only. Actual ink volumes may vary. To check the ink levels from the computer (Windows) 1.
If you are replacing ink cartridges, check that you are using the correct cartridges. To replace the ink cartridges 1. Open the ink cartridge door by pressing the raised bumps at the top of the door until the door clicks open. 2. 3. Remove the ink cartridges that need to be replaced. Grasp a cartridge and pull it out of the stall. Shake the new ink cartridges vigorously, at least six times, before opening their packages. 4.
Chapter 4 Note All eight cartridges and four printheads must be correctly installed for the printer to work. If this is the first time you are installing the ink cartridges and printheads, see the Quick Start guide for information on the initial set up of ink cartridges and printheads. If you need to replace the printheads, see Replace faulty printheads.
To replace printheads 1. Open the top door. 2. Press and hold OK until the printhead assembly moves to the left side of the printer and stops. 3. Raise the blue printhead assembly cover. Before you begin, notice the metal bar that holds down the cover. Pull the cover forward by the handle so that it unclips from the metal bar, then raise it up out of the way. 4. 5. 6. Remove the faulty printhead.
Chapter 4 7. Remove and discard the orange protective covers from the printhead. Do not touch the gold-colored contacts on the printhead. 8. 9. Open the pre-moistened swab included inside the printhead package. Wipe the printhead nozzles with the foam tip of the swab. Wipe along the length of the nozzles at least 3 times. 10. Insert the new printhead into its color-coded stall in the orientation shown. Press straight down on the printhead until it is all the way in.
11. Lower the open printhead assembly cover so that it clips under the metal bar, and then fold the cover back down to its original position. 12. Close the top door. The printer automatically performs printhead alignment and color calibration. Make sure that you have loaded HP Advanced Photo Paper - Glossy in the main tray, and then click OK to perform the alignment and calibration. For information about alignment and calibration, see Align and calibrate the printer.
Chapter 4 Do not clean inside the printer Clean the printheads automatically If you notice white lines or single-color streaks on the photos you print, the printheads might need to be cleaned. To clean the printheads automatically 1. Press Menu on the printer control panel. 2. Select Clean printheads, and then press OK. 3. Following the directions on the printer screen, load paper so the printer can print a test page after cleaning the printheads.
To clean the printhead nozzles 1. Gather the following items to clean the nozzles on the printheads: – Distilled water (tap water might contain contaminants that can damage the ink cartridge). – Cotton swabs or other soft, lint-free material that will not stick to the ink cartridge. Do not use a paper product, such as coffee filters or paper tissues. – Sheets of paper or paper towels to rest the printheads on. 2. Open the top door of the printer. 3.
Chapter 4 and then click OK to perform the alignment and calibration. For information about alignment and calibration, see Align and calibrate the printer. Note If a message appears on the printer screen directing you to replace a printhead, call HP support. If the support staff tell you that the printhead needs to be replaced, see Replace faulty printheads for more information.
Note The ink levels shown on the test page are an estimate only. Actual ink volumes may vary. Print a sample page You can print a sample page to verify that the printer can successfully print a photo. If you are having trouble printing a photo from your software program, use this option as part of the troubleshooting process to determine whether the problem is with the printer or software program. To print a sample page 1. Load paper in the main tray. Use plain paper to conserve photo paper. 2.
Chapter 4 3. 4. Choose Hewlett-Packard, point to Photosmart, and then click HP Photosmart Update. Follow the onscreen instructions to check for software updates. If you are behind a firewall, you need to enter the proxy server information in the updater. Note You can also download printer software updates by going to www.hp.com/ support, selecting your country/region, entering the printer in the search box, and clicking on Software & Driver downloads.
5 Troubleshooting The printer is designed to be reliable and easy to use, but if you have any problems, refer to this section for possible solutions. It contains information about the following topics: ● ● ● ● Printer software installation problems Printer hardware problems Printing problems Error messages For additional troubleshooting information, see the electronic Help.
Chapter 5 The Found New Hardware Wizard opens but doesn’t recognize the printer (Windows only) Cause You might have connected the USB cable before completing the software installation. Solution Disconnect the USB cable and restart the software installation. Connect the USB cable when prompted during software installation.
The Attention light flashed amber briefly after I turned the printer off Solution This is a normal part of the power-down process; it does not indicate a problem with the printer. The printer is plugged in but will not turn on Solution ● The printer might have drawn too much power. Unplug the printer power cord. Wait about 30 seconds, and then plug the cord back in. Turn on the printer. ● The printer might be plugged into a power strip that is turned off.
Chapter 5 ● ● ● ● ● ● try reducing the number of sheets in the main tray to 20 sheets, or use the specialty media tray to print on one sheet at a time. Remove the main tray from the printer and check that the paper stack is lying flat in the tray, and has not been pushed up over the paper stops. When you replace the tray, be sure to push the tray into the printer until it is seated correctly. There might be too much paper loaded in the tray.
Colors are not printing satisfactorily Solution ● A cartridge is out of ink. Replace it. ● Some of the ink nozzles on the printheads are clogged. Clean the printheads. See Clean the printheads automatically. ● The color management settings of the printer might not be set properly. For more information, see Color management. ● Check that the media type setting in the printer software matches the type of media loaded in the tray.
Chapter 5 Print quality is poor Solution ● Use photo paper designed for the printer. For best results, use HP Advanced Photo Paper. ● You might be printing on the wrong side of the paper. Make sure the paper is loaded in the main tray with the side to be printed facing down or in the specialty media tray with the side to be printed facing up. ● You might have selected a low-resolution setting on the digital camera. Reduce the print size of the image and try printing again.
Paper errors Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of HP support services may vary by country/region. Tip View the How do I? animations available from the HP Solution Center to see how to load paper in the main tray or the specialty media tray, how to clear a paper jam, and how to install and replace ink cartridges and printheads. Error message: Remove media.
Chapter 5 Error message: Automatic paper sensor failed. Solution The automatic paper sensor is obstructed or damaged. Try moving the printer out of direct sunlight, and then press OK and try printing again. If this does not work, go to www.hp.com/support or contact HP support. The name of HP support services may vary by country/region. Error message: Paper size mismatch. Cause The size of the paper in the tray does not match the photo size selected in the printer driver.
Error message: Non-optimal alignment. To realign – select Align printheads. Press OK to continue. Solution Printhead alignment was unsuccessful. Select Align printheads, and then press OK to perform the printhead alignment again. For best results, make sure you have loaded HP Advanced Photo Paper - Glossy. Error message: Closed loop calibration unsuccessful. Press OK to continue. Solution Closed loop calibration was unsuccessful. Press OK.
Chapter 5 Error message: Replace the following ink cartridge(s) soon —OR— The ink in the following ink cartridge(s) is nearing its expiration date —OR— The original HP ink in the following ink cartridge(s) has been depleted. Solution Press OK to continue, or replace the specified cartridge(s). For more information, see Replace the ink cartridges. Error message: Replace the following faulty ink cartridge(s). Solution Replace the failed cartridge(s) with new HP ink cartridges.
proxy IP address, access the embedded web server to set the proxy server settings. See Use the embedded web server.
Chapter 5 56 HP Photosmart Pro B9100 series printer
6 HP support ● ● ● Support process HP support by phone Additional warranty options Support process If you have a problem, follow these steps: 1. Check the documentation that came with the HP Photosmart printer. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers.
Chapter 6 ● ● Messages that appear when the situation occurs Answers to these questions: – Has this situation happened before? – Can you re-create it? – Did you add any new hardware or software to your computer at about the time that this situation began? – Did anything else occur prior to this situation (such as a thunderstorm, device was moved, etc.)? After the phone support period After the phone support period, help is available from HP at an additional cost.
A Networking The instructions in this section describe how to install the printer in an ethernet (wired) network. A wired setup allows the printer to communicate with computers through a router, hub, or switch. Broadband Internet access is required in order to take full advantage of the printer feature set. Note For USB installation, see the Quick Start guide that came in the box. Before proceeding with this section, make sure that you have already set up your wired network.
Appendix A 1 Cable or DSL modem connecting the networked devices to broadband Internet access 2 A network access point (hub, switch, or router) into which all the devices are connected through ethernet cables Networked devices connect to each other through a central device. The most common types include: ● ● ● Hubs: Simple, inexpensive network devices that let several computers communicate with each other or share a common printer. Hubs are passive.
Ethernet network with Internet access by dial-up modem The computers and printer communicate with each other, forming a simple network, through a hub. One of the computers has access to the Internet through a modem and dial-up account. None of the other networked devices, including the printer, has direct access to the Internet. Ethernet network with broadband Internet access provided by a router The printer is connected to a router that acts as a gateway between the user network and the Internet.
Appendix A After you finish connecting the printer to the network, install the printer software. You cannot print from a computer until you do the software installation. ● ● Install the printer software on a Windows computer Install the printer software on a Mac Install the printer software on a Windows computer Note Set up the printer as indicated in the Quick Start guide that came in the box.
e. f. 5. In the Confirm Settings screen, click Next. Follow the onscreen instructions. When prompted, click Finish to exit the installation. Install the printer software on a Mac Note Set up the printer as indicated in the Quick Start guide that came in the box. Installation time can take 3-4 minutes depending on your operating system, the amount of available hard drive space, and the processor speed of the Mac.
Appendix A 10. Select Rendezvous or Bonjour from the pull-down menu. 11. Select the printer from the list, and then click Add. Use the embedded web server The embedded web server in the printer provides a simple way to manage the networked printer.
B Specifications This section lists the minimum system requirements for installing the HP Photosmart printer software, and provides selected printer specifications. System requirements Component Windows Mac Operating system Microsoft® Windows 2000 Professional, XP Home, XP Professional, or XP Professional x64 Edition Mac OS X 10.2.8, 10.3, 10.4, or later Note The printer driver for Mac OS X 10.2.8 systems must be downloaded from www.hp.com/support.
Appendix B Printer specifications Category Specifications Connectivity USB 2.0 High speed Ethernet 802.3 Dimensions Weight: 17.1 kg (37.7 lbs) Height: 235 mm (9.2 inches) Width: 675 mm (26.6 inches) Depth: 430 mm (16.
(continued) Category Specifications 8 x 10 inches, 11 x 14 inches, 11 x 17 inches, 12 x 12 inches, 13 x 19 inches U.S.: Letter, Legal, Executive, Tabloid Japan: L, 2L, Hagaki, Ofuku Hagaki Envelopes: Envelope No. 10, A2 envelope, C6 envelope, DL envelope Media types Paper (photo, plain, inkjet, and specialty media) Envelopes Transparencies Labels Cards (index, greeting, Hagaki, A6, L-size) Iron-on transfers Network support Microsoft Windows 2000 Professional, XP Home, and XP Professional Mac OS X 10.2.
Appendix B (continued) Category Specifications Power cord model number 8121-0740 (North America) 8121-0731 (Europe (except countries/regions listed below), Korea) 8121-0731 + 8121-0733 (Denmark, Sweden Norway, Finland) 8121-0731 + 8121-0739 + 8121-0740 (Middle East, Africa (except south), CIS, Russia) 8121-0837 (Australia) 8121-0737 + 8121-1004 (Israel, South Africa) 8121-0738 (Switzerland) 8121-0739 (United Kingdom, Ireland, Hong Kong, Singapore) 8121-0742 (China) 8121-0964 (Taiwan) 8121-0790 (Japan) P
C HP Warranty HP Photosmart Pro B9100 series User Guide 69
Appendix C 70 HP Photosmart Pro B9100 series printer
Index A after the support period 58 aligning printheads. See calibrating the printer alignment page 42 attention light 8 B buttons 8 C calibrating the printer 42 calling HP support 57 care and maintenance 33 cartridges.
trays, paper 4 troubleshooting error messages 50 flashing lights 46 printer hardware problems 46 printing problems 47 software installation 45 U USB specifications 66 USB port 5 72 HP Photosmart Pro B9100 series printer
