Avaya Aura Session Border Controller powered by Acme Packet Administrator's Guide 2010-10

Troubleshooting

If you are experiencing error conditions with your HP Avaya SBC Product,

such as dropped phone calls, poor call quality, or the SBC is not responding

when you try to access it, you may be experiencing a software or hardware

malfunction with the HP Avaya SBC product. HP and Avaya are committed to

working together to provide the support that you need to keep your HP Avaya

SBC product operating correctly, but to get the most efficient support, you

should first attempt to determine some of the characteristics of the error

condition.

These procedures assume that you have successfully installed and configured

your HP Avaya SBC Product, as described in the HP AllianceONE Services zl

Module for Avaya Aura Session Border Controller Application Installation

and Getting Started Guide.

The main diagnostic tool for the HP Avaya SBC product is the Avaya Aura SBC

Application web interface. This is accessed through the Avaya Aura System

Platform web console. The following procedures test your access to the

System Platform web console and then attempt to restore that access if it is

not available.

1. Test access to the Avaya Aura System Platform Web

Console

This test can isolate the communication errors you are experiencing as being

associated with the Avaya Aura SBC Application software operation.

Using your web browser on a computer that is in the same subnet as your HP

Avaya SBC Product, enter the URL https://192.168.1.50/webconsole. If you have

changed the webconsole (cdom) IP address from the default, then use that

new IP address in the webconsole URL. You should see a screen similar to the

following: