Avaya Aura Session Border Controller powered by Acme Packet Administrator's Guide 2010-10

Troubleshooting

Success: If you see this screen, but you are still having the communication

errors or SBC performance problems, then the error condition is associated

with the Avaya Aura SBC Application, not the Avaya Aura System Platform or

the HP AllianceONE zl Module hardware. Contact your Avaya support repre-

sentative for assistance. For more information, go to the Avaya web site:

http://www.avaya.com/support.

Failure: If you do not see this screen, then the error condition is most likely

due to a malfunction of the Avaya Aura System Platform or the HP Alliance-

ONE Services zl Module hardware.

Note: If you get an error when you try to access the System Platform web

console screen, it may be due simply to the fact that the cdom IP address is

different than what you have used in the URL. See “Verify IP Addressing” on

page 16 to confirm that you are using the correct IP address for the cdom

webconsole access. You should also check to make sure that your internet

connection is working correctly, and that the proxy settings in your browser

are correct.

The next sets of procedures will help you attempt to restore access to the

System Platform web console, and to isolate where the error condition may

exist in the Avaya Aura System Platform software or the HP AllianceONE

Services zl Module hardware.