Avaya Aura Session Border Controller powered by Acme Packet Administrator's Guide 2010-10

Troubleshooting

4. If you still cannot access the web console, then try shutting down and

reloading the HP Avaya SBC product as described under See “Restarting

the HP Avaya SBC Product” on page 19.

If you still cannot access the web console, then the communications problems

you have been experiencing are due to an Avaya Aura System Platform error

condition. Contact your Avaya support representative for assistance. For

more information, go to the Avaya web site:

http://www.avaya.com/support.

Restarting the Avaya Aura System Platform Web

Console

If you cannot access the Avaya Aura System Platform Web Console, then you

can try to restart the Web Console process using these procedures:

1. SSH to the cdom. From your terminal emulator program which is located

on the same subnet as the HP Avaya SBC product, SSH to the cdom IP

address. The default address is 192.168.1.50. If you have changed that

address, then SSH to the new address. You will see the following screen:

2. Log in as admin. The default username is Admin and the passphrase

Admin01.

3. At the prompt enter the command su to go to the Root command context,

then enter the Root access password (the default is root01).