Avaya Aura Session Border Controller powered by Acme Packet Administrator's Guide 2010-10

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Troubleshooting
Switch and Module LEDs
One way to determine if there is a hardware problem is to look at the Status
LED on the module. If the module hardware is operating correctly, the Status
LED will be on solid green. If the Status LED is on solid orange or flashing
orange, there may be a problem with the module’s circuitry, hard disk, or
compact flash. See the switch log for more information. Also, see the HP
ProCurve ONE Extended Services zl Module Installation and Getting Started
Guide (5998-0301) for troubleshooting information and for information on
replacing the hard disk or compact flash. This manual can be accessed on the
HP Networking web site at:
http://www.hp.com/Networking/support
Contacting Support
HP Customer Support Services
HP offers support 24 hours per day, seven days a week, through the use of a
number of automated electronic services. See the Customer Support/Warranty
booklet that came with the product for information on how to use these
services to get technical support. The HP Networking Web portal, at
www.hp.com/networking also provides up-to-date support information.
Additionally, HP-authorized network resellers can provide assistance, both
with services they offer and with services offered by HP Networking.
Avaya Support
Avaya support services can be found at http://www.avaya.com/support.