HP Remote Graphics Software - Licensing Guide

A Troubleshooting licensing
Using the RGS Sender log file for troubleshooting
To help debug licensing problems, the RGS Sender logs licensing failures to a log file.
TIP: The default log file is rg.log, but it might vary if you did custom logging configuration. See the
HP Remote Graphics User Guide for more information on RGS Sender logging.
If licensing fails, an entry containing the string FlexLM will be added to the log file. The remainder of
the entry will indicate where the RGS Sender is searching for the license key file.
●
For local licenses, the location will be the path you specified either during or after installation
(see
Installing a local license key file on page 4).
●
For floating licenses, the location will be the hostname and port number used to contact the
license server (see
Accessing the RGS floating license on page 8).
However, in both cases, the log entry does not identify the specific cause of a licensing failure. For
local licenses, failure to locate the RGS license key file is not differentiated from an RGS license key
file that is found but contains an invalid license. Likewise, for floating licenses, failure to contact the
license server is not differentiated from a license server that is contacted but has an invalid RGS
license.
Contacting HP for licensing support
If you have questions or need assistance with RGS licensing, go to http://licensing.hp.com.
Using the RGS Sender log file for troubleshooting 11