HP Remote Graphics Software 5.4.0 User Guide

8.6.7 Sender clipboard property ............................................................................ 180
9 Sender event logging on Windows ............................................................................... 181
9.1 The HPRemote log .......................................................................................................... 181
9.2 Usages of the HPRemote log ............................................................................................ 184
9.3 Additional information on event logging ........................................................................... 185
10 Remote Application Termination ................................................................................. 186
10.1 RGS connection and user status ..................................................................................... 186
10.2 HPRemote log format .................................................................................................... 186
10.3 Agent design issues ...................................................................................................... 191
10.3.1 Desktop session logout ................................................................................ 191
10.3.2 Selective environment shutdown ................................................................... 191
10.3.3 Wrapping applications of interest ................................................................ 192
10.3.4 Administrator alerts .................................................................................... 192
10.3.5 Anticipating user disconnects and reconnects ................................................ 192
10.3.6 General agent design guidelines .................................................................. 192
10.4 Sample Agent .............................................................................................................. 194
10.5 Additional features for Windows systems ........................................................................ 199
10.5.1 RGS Sender Service Recovery Settings .......................................................... 199
10.5.2 Microsoft Remote Desktop Recovery ............................................................. 200
11 Optimizing RGS performance ...................................................................................... 201
11.1 Performance tuning for all platforms ............................................................................... 201
11.2 Performance tuning for Windows ................................................................................... 201
11.3 Troubleshooting graphics performance ........................................................................... 202
11.4 Configuring your network for optimal performance ........................................................... 203
12 Troubleshooting RGS .................................................................................................. 205
12.1 Potential RGS issues and troubleshooting suggestions ....................................................... 205
13 RGS error messages ................................................................................................... 206
13.1 Receiver error messages ............................................................................................... 206
Appendix A Appendix A: Using RGS with HP VDI ............................................................. 209
A.1
VMware ESX networking considerations ..................................................................... 210
A.2 Using RGS with static HP VDI .................................................................................... 211
A.2.1 Create a new virtual machine ............................................................... 211
A.2.2 Modify the VMware ESX configuration (VM .vmx file) .............................. 211
A
.2.3
Installing the RGS Sender on the virtual machine .................................... 214
A.3 Using RGS with dynamic HP VDI (based on VMware View) .......................................... 215
A.3.1 Create a new virtual machine .............................................................. 215
x ENWW