HP Remote Graphics Software 5.4.0 User Guide

ManualsBrandsHP ManualsSoftwareHP Remote Graphics v5 PC Edition Software

The tabloid page is included to permit a complex diagram (the diagram on the last page) to be

documented on a single page while maintaining readability.

The tabloid page from the PDF document may be printed individually if you have access to a tabloid-

capable printer. Go to the last page, select Current Page in the print dialog, and select Properties to

view the paper size and orientation options. Depending on your printer, paper size may be listed as

tabloid, size B, or size A3. Orientation should be set to landscape.

NOTE: The PDF version of the HP Remote Graphics Software Users Guide 5.4.0 can be found at:

http://www.hp.com/support/rgs_manuals

1.6 Obtaining HP technical support

If you encounter an issue that requires technical support, please do the following prior to contacting HP

for assistance:

●

Be in front of the Local Computer or Remote Computer, whichever one is appropriate.

●

Note the operating system.

●

Note any applicable error messages.

●

Note the applications you were using when you had the issue.

●

Be prepared to spend the time necessary to troubleshoot the problem with the service technician.

For a listing of all worldwide technical support phone numbers, visit

http://www.hp.com/support,

select your region, and click Contact HP in the upper-left corner.

NOTE: If your phone call is answered by a voice recognition system, and if you’re asked to provide

the name of the product, please say “Remote Graphics Software”, not “RGS”.

1.7 Software Service Strategy for Non-HP

Hardware

RGS 5.4 and above is designed for and compatible with the following Microsoft Windows operating

systems on hosted OS Virtual Machine and physical machine environments.

●

Windows XP Professional 32 and 64 bit

●

Windows Vista Business, Ultimate and Enterprise 32 and 64 bit

●

Windows 7 Professional and Enterprise 32 and 64 bit.

RGS 5.3 and beyond is designed for and compatible with RHEL V4 and V5 32 and 64 bit operating

environment on HP Blade Workstations and HP Personal Workstations.

Telephone support service is for RGS software installation and configuration support.

●

Customer must have a fully functioning system with standard Microsoft Windows software loaded

and running

Software patch updates are available through Software Depot at

http://software.hp.com under Client

Virtualization.

Software assurance (enhancement upgrades) are available through separate Software Assurance

products.

ENWW

Obtaining HP technical support