HP Remote Graphics Software 5.4.0 User Guide

NOTE: Except for the 60-day HP RGS Desktop Trial Edition, the above RGS products never
expire once they are installed and licensed.
When you purchase RGS, you are entitled to free upgrades to all future patch releases. For example, if
you purchase RGS 5.4.0, you are entitled to a free upgrade to patch release 5.4.1, if available. In
order to upgrade to new enhancement releases, you must purchase RGS Software Assurance or re-
purchase a new license at upgrade time. To ensure you can download and install future minor and
major releases (such as RGS 5.4 or 6.0), HP offers the following 1 Year RGS Software Assurance
products for each of the above RGS products (except the HP RGS Desktop Trial Edition).
●
1 Year RGS Software Assurance—This product entitles you to upgrade to new major/minor
releases of RGS for one year from purchase date. The software assurance can be renewed
annually at 25% of the internet list price of a new license.
For more detailed information on the RGS products, see the HP Remote Graphics Software QuickSpec
available on the RGS homepage at
http://www.hp.com/go/rgs.
2.5 Sender and Receiver interoperability
RGS provides interoperability between versions of RGS Senders and Receivers that have the same
major version number. For example, Sender version 5.0 and Receiver version 5.1 will interoperate
together. However, Sender version 4.2 is not guaranteed to interoperate with Receiver version 5.0.
Connection between a Receiver and a Sender should only be attempted when their major version
numbers are the same. Beginning with RGS 5.3.0 the Microsoft Windows Vista Sender and in RGS
5.4.0 the Windows 7 Sender added the capability to notify the Receiver prior to shutting down. The
Microsoft Windows Vista Sender and Windows 7 Sender must exit and then restart under several
conditions such as: login, logoff, fast user switching or Remote Desktop Protocol (RDP) transition. This
behavior allows the Receiver to automatically reconnect after the Sender has restarted. Receivers prior
to 5.3.0 will show a pink or black screen and then a Reconnect dialog box if the Sender has exited.
2.6 Application support
Except as noted in the next paragraph, RGS provides application transparency, meaning that the Local
Computer user, in executing applications on the Remote Computer, is typically unaware that the
application is executing remotely.
RGS supports all applications, except those applications that use full screen exclusive mode. RGS may
not be suitable for most full screen games. If a full-screen MS-DOS command prompt window is created
on the Sender (using, for example, command.com), the window will be reset to its default size by RGS.
Likewise, if a full-screen Windows XP Professional command prompt window is created (using cmd.exe
or the command prompt icon), the window will also be reset to its default size by RGS. Full-screen
DirectDraw applications are not supported (however, DirectDraw applications in a Window may work,
and should be qualified individually).
On Remote Computers running Linux, OpenGL-based applications can only be remoted if the Remote
Computer is using NVIDIA graphics.
RGS 5.2.6 and newer Sender and Receiver executables are signed for compatibility with strict anti-
virus programs.
14 Chapter 2 RGS overview ENWW