HP Remote Graphics Software 5.4.0 User Guide

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If a smartcard reader is plugged in after an RGS connection is established, it will be available
remotely.
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If there is a break in the RGS connection, the smartcard reader will become locally accessible.
If Microsoft Remote Desktop Connection (RDC) is used to connect from the Local Computer to the
Remote Computer, it’s possible to get into a situation where the smartcard reader can’t be used to log
into the Remote Computer (for details on the interoperability of RGS and RDC, see
Interoperability of
RGS and Microsoft Remote Desktop Connection on page 41. This situation can arise as follows:
1.
The user uses a smartcard reader to log into the Remote Computer with RDC. Assume that this
login session is established from the user’s home.
2.
Assume further that the user inadvertently leaves the RDC login session established, and departs
for work.
3.
From work, the user attempts to log into the Remote Computer with RGS using an at-work
smartcard reader in Easy Login mode (which is required for the smartcard reader, as noted
previously). Because the home RDC login session is still active, RGS will require the user to
authenticate the connection (which is not normally required with Easy Login).
However, the user may not have a login name and password—the user may be totally relying on
smartcard readers at home and at work to log into the Remote Computer. If the user is unable to
authenticate the connection with a user name and password, the USB smartcard reader will not be
remotely mounted to the Remote Computer, and the user will not be able to log into the Remote
Computer.
4.
To prevent this situation, the user should log out from the RDC session prior to leaving home.
5.
To address this situation if it occurs, the user can do one of the following:
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Contact IT, and have an administrator log into the Remote Computer with RGS, which will
terminate the RDC connection. After the administrator disconnects the RGS connection, the
user can establish an RGS connection using the smartcard reader.
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Reboot the Remote Computer.
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Return home, and log out from the RDC session.
NOTE: Unlike RDC, a user can leave a home RGS login session active, and then log in from work
with RGS. The smartcard reader will operate correctly in both situations, and the work RGS login
session will replace the home login session. However, before departing for work, the user must
disconnect the RGS connection. If the home RGS connection is left active, Easy Login will not work from
work, and the user will be required to perform steps similar to the steps in paragraph 5 to be able to
log in from work.
2.16.5 Computers supporting remote USB
Remote USB connections are supported by the computers and operating systems shown in the tables
below.
ENWW
Remote USB overview
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