HP Remote Graphics Software 5.4.0 User Guide

dialog Figure 3-8 Output of the RGS Diagnostics Tool on page 56 shows the output generated by the
tool.
Figure 3-8 Output of the RGS Diagnostics Tool
The Test Name left panel shows the list of tests that have been run. Selecting a test with the mouse
will display additional information in the Results right panel. The Rerun Tests button on the bottom
left reruns all tests. The example window shows that all tests have passed with the exception of the
Service dependencies test. To determine what this test looked for, why it failed, whether this failure
would prevent connections, and how to fix the problem, click on the Service dependencies test title to
display its details in the Results panel.
The RGS Diagnostics Tool can be run any time after RGS Sender installation. To run the Diagnostics
Tool, use Windows Explorer to display the RGS Sender installation folder, and locate the rgdiag.exe
program with the RGS icon. On a 32-bit Windows system, this tool is normally located at:
C:\Program Files\Hewlett-Packard\Remote Graphics Sender\rgdiag.exe
3.1.2.3 Starting and stopping the Sender on Windows
Following a successful installation, the Sender is automatically started each time Windows starts.
By default, the Sender installs one executable as a Windows Service. This is necessary to enable some
features, such as the ability to send CTRL-ALT-DEL key sequences, and also view locked screens.
Additionally, installing the Sender service executable as a service allows Windows to automatically
start the Sender service process when the computer is started.
You can control Windows Services by accessing the "Services" panel. The "Services" panel can be
accessed from the Windows Control Panel and selecting Administrative Toolsl.
Figure 3-9 The
Remote Graphics Sender service on page 57 shows the Administrative Tool for Services. The Remote
Graphics Sender is highlighted. The status of the service is "Started", and the service is configured to
start up automatically. By right clicking on the Remote Graphics Sender service, the service can be
56 Chapter 3 Installing RGS ENWW