HP Reference Information Storage System v1.6 Administrator Guide (T3559-96073, July 2007)
• Dialog box messages
• Email notifications
• Log messages
The error messages that Email Miner generates are categorized within the appropriate message method.
If an error is reported by Email Miner and is NOT in any of the lists, contact HP technical support.
Dialog box messages
Different messages can appear within a dialog box while using Em ail Miner.
Could not open Public Name and Address Book
Email Miner was unable to o pen the Public Name and Address Book that is specified within the current
Location document.
Update the current Location document to specif y the proper server.
If the problem persists, contact HP technical support.
TheEmailMinerAgentMUSTexecuteviaaschedule
This occu rs if you attempt to manually execute the Email Miner scheduled agents.
Schedule the agent.
Email notifi cations
Email Miner can generate emails when a severe problem occurs. The error is placed into the subject of
the email. The emails are automatically sent to whoever has Manager rights to the Email Miner database.
AServerDefinition does not exist for ’Ser ver’. Email Miner will not execute until a Server
Definition is created.
Email Miner
couldnotlocateaServerDefinition document for the server specified.
Either create a Server Definition document for the ser ver, or include the server in an existing Server
Definition document.
If the problem persists, contact HP technical support.
Log messages
Email Miner can generate various messages that are placed within the log documents. Each log
document containing one of these errors is marked with an exclamation point. The following table
lists the log messages.
Table 72 Email Miner log messages
Log message
number
Log messag e
Cause Action
ERR0001
Could not find Server
Definition for ’xxx’
The Server Definition for the
specified server (’xxx’) cannot
be found within Email Miner.
Contact HP technical support.
ERR0011
Could not find view
’Mail Restrictions’
The Mail Restrictions view
cannot be found within the
Email Miner database.
Contact HP technical support.
ERR0012
Could not find view
’Deployments’
The Deployments v iew cannot
be found within the Email
Miner database.
Contact HP technical support.
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