HP Reference Information Storage System v1.6 Administrator Guide (T3559-96073, July 2007)

Using the applic
ation
The following s
teps should be taken after messages have accumulated:
1. Open Get Held Messages.
2. Examine the Held Mail views, looking for undeliverable messages that were found in mail.box.
3. Use the command File/Database/New Copy to create a complete copy of the database.
The copy of the get_held_messages database (get_held_messages.nsf) can be sent to HP
for diagnosis of the held messages.
After making a copy of the database, you can remove captured messages that you no longer want.
1. Make sure you are in one of the Held M ail views, or you will delete other documents.
2. Select mess
ages for deletion by clicking them in the left margin.
You can sele
ct several messages quickly by dragging the mouse in the left margin.
3. Press the De
lete key to mark the selected messages for deletion.
4. Press F9 or Esc to delete the m essages.
As the m ail capture agent runs, it writes various status messages to the server log file. You can view these
messages by examining the Domino log (log.nsf) and looking for the string Get Held Messages.
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Collecting held messages for HP technical support