HP IAP Version 2.0 Administrator Guide (July 2008)

See “Journal Mining” on page 83 f or information on these areas.

Troubleshooti

If a "DiskSpace

Buffer Threshold h as been reached" error is reported during Selective Archiving and

folder capture

is enable d, the IAP is attempting to update folder information on messages that are in a

smart cell tha

t has run out of disk space. Messages impacted by the error cannot be processed by the

HP EAs Exchang

esoftware.

An example of a

folder update is a user moving archived messages from one Outlook folder to

another. The

next time the folders are archived, the IAP attempts to update the folder nam e on the

previously-archived messages.

Folder changes can be made on messages in a closed smart cell until the available disk space drops

below an established watermark. At that point, the IAP rejects the changes with a "DiskSpaceBuffer

Threshold has been reached" error. An override to the disk full behavior ca n be conﬁgured on the IAP,

which will force the smart cell to accept the update regardless of the disk space check results.

This overr

ide is a ccomplished be setting the ’Application:name=MetaDataRetriever’ MBean’s attribute

’Metadata

ChangeQueueThrot tleOnDiskFull’ to false (from its default setting of true) . This can be

accomplis

hed by using the ViewCellspace menu option on the PCC for ea ch smart cell, changing the

MBean value through M B ean at tribute and m etho d screen. Alternatively, all the smar t cell’s can be

changed by editing the kickstart ﬁle ’SmartCell.xml’ setting the value to false and then restarting all the

smart cells (or the entire IAP).

When the d

isk capacity is reached, the folder data submit fails with an error code=12. This should log

the erra

nt condition as an Alert and just continue to the next message. The log ﬁle may contain many

such ale

rt conditions, after it has occurred once.

The errant message is not tombstoned. If the message is actua lly in the IAP, then its DocRef will be set into

the message Exchange properties. But the message class is not changed to PERSISTMa ilItem.

Administrator Guide