HP Reference Information Storage System Version 1.6 Administration Guide revision 2 (T3559-90809, September 2007)

The list of E xchange mail servers is entered by the HP service representative in the installation
configuration file. The install procedure extracts the SystemMailbox information and saves it back into
the configu ration file.
Multiple RISS
systems
Your HP servic
erepresentativecaninitiallysetyourOWARISSconfig uration for multiple RISS servers,
and set stand
ard and specialized RISS URL templates. Any num ber of RISS servers can be listed.
Installed RISS servers have standard URL addresses. To accommodate both standard and special RISS
systems, the URL template for any given RISS can be added to the configuration file.
A mail item does not contain a reference to a specific RISS and the user is not aware of the archival state
of a selected
mail item. For this reason the location of physical storage is discovered automatically. For
a given user, the complete mail store is located in one RISS. During a session, OWA RISS determines
automatically which RISS store applies to that user and caches that information for the du ration of
the session.
Temporary storage in Drafts folder
During normal operation, the OWA process requires temporary storage for rendering the mail par ts.
For e ach RISS mail item opened in OWA to view or forward, a working copy of the email is created in
the user’s D rafts folder. This working copy remains after the item is closed. It can be manually deleted.
Alternatively, a Ma il Attender rule can be scheduled to periodically delete the RISS Drafts copies.
The temporary life of the Drafts copy ca n only be determined by each individual customer environment.
But there are some built in constraints in OWA. There is a built in session timeout. If the user is inactive
for about 30 minutes, the session will be closed by OWA . The actual time out is determined by individual
customer setup of OWA and users’ mode selection when they log in.
The script prefers to save the temp files in the /Drafts/RissTemp subfolder. If the folder doesn’t exist,
itiscreated.Ifforsomereasonitcannotcreatethesubfolder,itusestheDraftsfolder.
Deleting temporary D rafts mail items
AMailAttenderruledefines clean up of the Drafts folders. The rule can be scheduled to search selected
mail stores at preset times and delete all RISS draft items. This rule is for external housekeeping and
should be scheduled only in the Mail At tender scheduler, not in the RISS Scheduler. See " Modifying rules
in Mail Attender" on page 1 30 for information on Mail Attender.
Administrator Guide
141