HP StorageWorks Virtualization Services Manager v2 server user guide (5697-0137, September 2009)

Remote support and analysis tools
HP Insight Remote Support software
HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage,
24 X 7, so you can spend less time solving problems and more time focused on your business. You
can have your systems remotely monitored for hardware failure using secure technology that has been
proven at thousands of companies around the world. In many cases, you can avoid problems before
they occur. There are two HP Insight Remote Support solutions:
• For small and midsize environments: HP Insight Remote Support Standard provides basic remote
monitoring, notification/advisories and service dispatch. It is optimized for environments with 1
to 50 servers and can be installed on a shared HP ProLiant Windows application server. The
software supports HP EVA storage devices, HP ProLiant, BladeSystems, HP Integrity and HP 9000
servers running Microsoft Windows, Red Hat Enterprise Linux, Novell SUSE and Novell Netware.
Download from the HP website (http://h20392.www2.hp.com/portal/swdepot/displayProduct-
Info.do?productNumber=RSSWMBASE).
• For midsize and large environments: HP Insight Remote Support Pack (formerly Service Essentials
Remote Support Pack) is targeted for larger environments and is integrated with HP Systems Insight
Manager (SIM). It provides comprehensive remote monitoring, notification/advisories, dispatch
and proactive service support for nearly all HP servers, storage, network and SAN environments,
plus selected Dell and IBM Windows servers that have a support obligation with HP. It also enables
HP to deliver higher levels of proactive support in line with HP Mission Critical Services support
agreements. Download from the HP website (http://h20392.www2.hp.com/portal/swdepot/
displayProductInfo.do?productNumber=ISDVD).
Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid
warranty on HP technology, an HP Care Pack Service or HP contractual support agreement.
For more information, visit the HP website (http://www.hp.com/go/insightremotesupport).
Keeping the system current
ProLiant Support Packs
PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management
agents. Refer to the PSP website (http://h18000.www1.hp.com/products/servers/management/
psp.html).
HP Smart Update Manager
The HP Smart Update Manager enables system administrators to upgrade ROM images efficiently
across a wide range of servers and options. This tool has the following features:
• Works offline and online
• Supports Microsoft® Windows® and Linux operating systems
• Integrates with other software maintenance, deployment, and operating system tools
• Automatically checks for hardware, firmware, and operating system dependencies, and installs
only the correct ROM upgrades required by each target server
For more information, see the HP Smart Update Manager User Guide. The guide and the HP Smart
Update Manager utility are available from the ProLiant Firmware Maintenance CD. This CD and others
Software and configuration utilities36