HP StorageWorks Virtualization Services Manager v2 server user guide (5697-0137, September 2009)

5 Troubleshooting
Troubleshooting resources
Refer hardware and software issues with your Virtualization Services Manager server to HP Services.
An additional resources is the HP ProLiant Servers Troubleshooting Guide, which provides procedures
for resolving common problems and comprehensive courses of action for fault isolation and
identification, error message interpretation, issue resolution, and software maintenance on ProLiant
servers and server blades. This guide includes problem-specific flowcharts to help you navigate complex
troubleshooting processes. To view the guide, select a language:
• English (http://www.hp.com/support/ProLiant_TSG_en)
• French (http://www.hp.com/support/ProLiant_TSG_fr)
• Italian (http://www.hp.com/support/ProLiant_TSG_it)
• Spanish (http://www.hp.com/support/ProLiant_TSG_sp)
• German (http://www.hp.com/support/ProLiant_TSG_gr)
• Dutch (http://www.hp.com/support/ProLiant_TSG_nl)
• Japanese (http://www.hp.com/support/ProLiant_TSG_jp)
Pre-diagnostic steps
WARNING!
To avoid potential problems, ALWAYS read the warnings and cautionary information in the server
documentation before removing, replacing, reseating, or modifying system components.
IMPORTANT:
This guide provides information for multiple servers. Some information may not apply to the server
you are troubleshooting. Refer to the server documentation for information on procedures, hardware
options, software tools, and operating systems supported by the server.
1. Review the important safety information (see page 39).
2. Gather symptom information (see page 42).
3. Prepare the server for diagnosis (see page 42).
4. Use the Start diagnosis flowchart (see page 44) to begin the diagnostic process.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the
server.
HP StorageWorks Virtualization Services Manager v2 server user guide 39