HP StorageWorks SAN Virtualization Services Platform Administrator Guide (5697-0934, May 2011)

13 Basic maintenance and troubleshooting
This chapter describes how to solve problems you might encounter after installing and configuring
the HP StorageWorks SAN Virtualization Services Platform.
Diagnostic tools
HP Command View EVA and the Array Configuration Utility (ACU) for the MSA will report hardware
and configuration problems after storage has been presented to the HP StorageWorks SAN
Virtualization Services Platform domain.
Fault isolation
Use Table 6 (page 104) to isolate your problem to a category, and then go to the reference mentioned
that describes a corrective action.
Table 6 Fault isolation to a specific area
Where to find corrective actionProblem area of category
Go to “Startup problems” (page 104)Startup problems
Go to “Configuration problems” (page 105)Configuration problems
Go to “Presentation problems” (page 107)Presentation problems
Go to “Administrative problems” (page 107)Administrative problems
Go to “Zoning verification” (page 107)Zoning problems
Startup problems
Table 7 Startup problems
Corrective actionProblem
Verify that:
• The power supply is turned on.
• The power cords are connected to a grounded electrical
outlet with power applied.
The DPM or VSM server does not power on
Check the DPM status LEDs. An amber LED may show as
solid or blinking.
• A solid amber indicates the DPM failed to complete the
boot up process.
• A blinking amber indicates the DPM detected a chassis
failure or impending chassis failure (such as a fan or
power supply).
In either case, contact HP Services.
The DPM powers on but does not boot
104 Basic maintenance and troubleshooting